If you have any questions about our products and services, or about your policy, please feel free to contact us:
Orient Insurance PJSC
Orient Building - Head Office
Al Badia Business Park
Dubai Festival City
P.O. Box 27966, Dubai
Tel : 800 ORIENT(674368)
Fax : 971 4 2531500
Monday to Friday 08:00 to 17:00
Note – The email size should be less than 5MB.
Claims & Complaints
24hr Emergency Medical Assistance:
Note – These following claims will be settled ONLY on direct billing basis. No Reimbursement applicable.
In case of Hospitalization, Covid-19 treatment, accommodation cost w.r.t Quarantine (if insured tested Positive for Covid-19), Medical Evacuation, Repatriation, Trip Cancellation / Curtailment or where Medical treatment is likely to exceed US$ 250, please contact our 24-hour emergency contact number for prior approval on:
We will contact hospitals or doctors abroad and guarantee to pay their fees, providing you have a valid claim.
Phone: +971 4270 8706
For Other Claims:
Please connect with us at the following co-ordinates.
Phone: +971 4270 8705
Email : Travel.Claims@nextcarehealth.com
Claims queries and requests: WhatsApp: +971 56 216 4563Note – The email size should be less than 5MB.