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Customer Care



Call us

Within UAE: 600 575 556

Outside UAE: +971 600 575 556

Visit us

You are more than welcome to visit us. Find out your nearest branch.

Contact us

We are always available for you, whether you have a query, suggestion or want to talk to us about our products and services.

Contact Us


Here’s how you can get in touch with us


24/7 Chatbot

Our dedicated virtual assistant Aysha is available 24/7. Refer to the chatbot icon on the bottom-right of your screen.




Call Center

If your enquiry is urgent, please call us
on 600 575 556 (within the UAE) or +971 600 575 556 (outside of UAE), so we can help you straight away.

Our Contact Center is available from 9:00 AM – 5:00 PM.
You can report a lost/stolen card or a
fraudulent transaction post 5:00 PM.





Service Promise

Your satisfaction is extremely important to us, as a valued customer, we made it easy and simple for you to voice your concerns https://www.cbd.ae/general/service-promise.