We Value Your Feedback - Compliments, Suggestions & Complaints
We are committed to delighting you at every interaction with the Bank. Do connect with us and let us know how we are doing, or even if you have a question. Your insights, suggestions, compliments and concerns are valuable and we would like to hear from you.
How Do You Communicate With Us?
No matter how you connect with us, our friendly, professional team will be glad to appropriately route your suggestions or feedback and ensure your concerns are immediately addressed.
Phone: We have a 24/7 Contact Centre – just call 600 575 556 from within the UAE or +971 600 575 556 from outside.
In person: Find the most conveniently located branch – just use ‘Branch/ATM Locator’ on our website cbd.ae to locate a branch.
Write to us:
- Email us on firstname.lastname@example.org
- Contact Us through our website - cbd.ae/general/contact-us
- Online Banking - Log in using your Online Banking credentials and select “Messages” from the top navigation panel
- Mobile Banking Application - Log in using your Online Banking credentials and select “Contact Us” from the “Products and Services” option on the application menu. You can then send us the relevant feedback by selecting inquiry, suggestion or complaint.
Just provide us your concerns in detail. Rest assured that our Complaints Handling Team will work on it, updating you on the progress and providing you the best resolution within 7 working days.
If you are not satisfied with the resolution from our Complaints Handling Team, please reach out to our Complaints Manager, Jay Mahender who will review your concerns & help reach an outcome that is fair to all parties.
The Central Bank of UAE
The Central Bank of UAE is a regulatory authority for all banks and conducts a fair, independent review of any complaint which you may feel has not been handled to your satisfaction. However, they require that the matter is first addressed with the concerned Bank prior to routing it to them. Central Bank will only accept complaints which are raised within 6 months from the date you receive a final outcome from CBD.
Central Bank Contact:
Mail: P.O. Box: 854
Abu Dhabi, UAE
Phone: +971 2 6652220
Fax: +971 2 6652504