Skip To The Main Content

Commercial Bank of Dubai

Service Promise

We Value Your Feedback - Compliments, Suggestions & Complaints

We are committed to delighting you at every interaction with the Bank. Do connect with us and let us know how we are doing, or even if you have a question. Your insights, suggestions, compliments and concerns are valuable and we would like to hear from you.

How Do You Communicate With Us?

No matter how you connect with us, our friendly, professional team will be glad to appropriately route your suggestions or feedback and ensure your concerns are immediately addressed.

Phone: We have a 24/7 Contact Centre – just call 600 575 556 from within the UAE or +971 600 575 556 from outside.

In person: Find the most conveniently located branch – just use ‘Branch/ATM Locator’ on our website cbd.ae to locate a branch.

Write to us:

  • Email us on customercare@cbd.ae
  • Contact Us through our website - cbd.ae/general/contact-us
  • Online Banking - Log in using your Online Banking credentials and select “Messages” from the top navigation panel
  • Mobile Banking Application - Log in using your Online Banking credentials and select “Contact Us” from the “Products and Services” option on the application menu. You can then send us the relevant feedback by selecting inquiry, suggestion or complaint.

 

Your Concerns

Just provide us your concerns in detail. Rest assured that our Complaints Handling Team will work on it, updating you on the progress and providing you the best resolution within 7 working days.

 

Further Help

If you are not satisfied with the resolution from our Complaints Handling Team, please reach out to our Complaints Manager, Jay Mahender who will review your concerns & help reach an outcome that is fair to all parties.

Jay Mahender

Email: jay.mahender@cbd.ae

The Central Bank of UAE

The Central Bank of UAE is a regulatory authority for all banks and conducts a fair, independent review of any complaint which you may feel has not been handled to your satisfaction. However, they require that the matter is first addressed with the concerned Bank prior to routing it to them. Central Bank will only accept complaints which are raised within 6 months from the date you receive a final outcome from CBD.

Central Bank Contact:

Mail: P.O. Box: 854

Abu Dhabi, UAE

Phone: +971 2 6652220

Fax: +971 2 6652504

Email: uaecb@cbuae.gov.ae

Website: www.centralbank.ae

Privacy Statement

CBD may collect personal information in an attempt to resolve your complaint. By submitting a complaint, you acknowledge that CBD may disclose your information to third parties for resolving your complaint or where it is required or allowed by law. You may request access to all your personal information at any CBD branch.

Call us

Within UAE

600 575 556

Outside UAE

+971 600 575 556 Schedule a callback

Visit us

You are more than welcome to visit us. Find out your nearest branch.

Contact us

We are always available for you, whether you have a query, suggestion or want to talk to us about our products and services.

Contact Us

Related Products