Accessibility Help
All audiences are important to the Commercial Bank of Dubai. We are committed to making our website as accessible as possible and are making continuous improvements to follow the latest industry standards.
We want everyone to be able to use this website and have created the website taking best practice web accessibility guidelines into account including the Web Content Accessibility Guidelines (WCAG) from the World Wide Web Consortium (W3C).
This page provides links to resources and documents to help anyone in accessing the content available on this website.
Adapting your experience
We have made the site as usable as we can, but you might have a better experience if you change the settings on your browser or operating system to suit your individual needs.
For example, you can change the site’s colours, increase the text size, or have the site read out aloud for your assistance.
Here are some helpful information and links for device-specific assistive technology.
Assisted audio on Apple devices (Apple VoiceOver)
Apple’s operating system includes an industry-leading screen reader to provide an auditory description: Apple VoiceOver. This feature is available on the following devices: iPhone, iPad, Apple Watch, Apple TV, HomePod and iPod Touch.
Learn more about Apple VoiceOver
Assisted audio on Android devices (Talkback)
Android provide its users with an advanced screen reader, ‘Talkback’, included within the operating system. The availability and setup of Talkback on your device depends on the device manufacturer, however, you can find some tutorials and informative content on the following link by Google: Get started on Android with Talkback
Assisted audio with Microsoft Windows systems (Narrator)
Microsoft users can use the built-in screen reader ‘Narrator’, available on Windows 10 and Windows 11 devices without the need to download any additional software.
To learn more about Microsoft Narrator, please visit the following link: Complete Guide to Narrator
Alternatives to Microsoft Narrator
Based on your preferences and needs, you can also use another popular screen reader available to download on Microsoft Windows: JAWS.
Learn more about JAWS
Contact us if you have problems using this site
We are always looking to improve the accessibility of our site, so if you find anything on the site difficult to use please contact us here.
To help us understand the problem as quickly as we can, please tell us:
- the web address or title of the page where you found a problem
- what computer and software you use.
All constructive feedback about the accessibility or usability of our site is welcome and we promise to consider it carefully.
We would also welcome any feedback from you with reference to the products and services as well as suitability and ease of access of information for Vulnerable customers including People of Determination, Low income customers and minority groups . Please fill in the
questionnaire
and email it to us at Service.Excellence@cbd.ae and we will review the feedback and take necessary action to improve our products and services.
Future improvements we are working on
As part of our continuous accessibility improvements, we are currently working on the following new accessibility features to make this website easier to use:
- Contrast improvements: new feature providing the ability to change the background of the website to dark colours to improve the colours contrast ratio and make the content easier to read in low light conditions.
- Upgraded website code: new changes to the website code to follow the latest accessibility practices and wider support to screen reader applications.
- Google Lighthouse compliance: new code changes based on the audit report generated by Google Lighthouse such as the support of ARIA (Accessible Rich Internet Applications).
