The operating hours of our branches will be as below:

Dubai - Main branch, Jumeirah, Bur Dubai, Baniyas, Al Quoz , Jebel Ali:
8AM - 3PM (Saturday - Thursday)
Abu Dhabi - Zayed the First branch: 8AM - 3PM (Saturday-Thursday)
Al Ain Mall branch 10AM-5PM
                     
Sharjah and N. Emirates - Sharjah, Ajman, Ras Al Khaimah, Fujairah:
8AM - 3PM (Saturday-Thursday)

If the ATM is located at a CBD Branch, please notify our staff during the regular business hours. Or contact us immediately on 600 575 556 and we'll help you out!

Please contact us on 600 575 556 at anytime - we would be happy to assist you!

Cash in foreign countries is dispensed in the local currency and debited from your account in Dirhams.

Please insert the Debit card into the ATM, enter the PIN and select the transfer option from the menu. Then follow the  steps until the transaction is completed successfully.

Note: Only Customers holding a Current Account and Saving Account with CBD under the same RIM (same name) can transfer money between their Current Account and Saving Account or vice versa.

If your current and savings accounts are under the same RIM (same name), then yes! You can certainly transfer money between the accounts.

The ATM will only provide you with a mini-statement and this is completely free! You can view a detailed statement online via CBD Online Banking.

You can get statements from an ATM, however it will be a mini-statement. You can obtain a more detailed statement online via CBD Online Banking.

We accept a maximum of 30 cheques at one time.

Cheques deposited before 10:00am at a Cheque Deposit Machine (CDM) will be credited to your account the same working day, whereas, cheques deposited after 10:00am will be credited to your account the next working day.

You can deposit cash in two ways at CBD ATMs, with a Debit card or without a card through the Cardless Deposit option.

With your Debit Card: Insert your card into the ATM and select the deposit option from the menu. Follow the steps until your transaction is successfully completed.

Cardless Deposit: Click the Enter key on the ATM keypad and select the deposit option from the menu. Follow the steps until your transaction is successfully completed.

Great question! The ATM is a convenient way to save your time. You can avoid the long lines at bank branches and carry out transactions at any time in the day, week, month or year.

Using your Card at other bank ATMs within the UAE is charged as:

• Withdrawal: AED 2 per withdrawal.
• Balance Enquiry: AED 1 per enquiry.

Using your Card within the GCC is charged as:

• Withdrawal: AED 6 per withdrawal.
• Balance Enquiry: AED 3 per enquiry.

Using your Card outside the UAE and the GCC is charged as:

• Withdrawal: AED 20 or 2% of the withdrawal amount (whichever is higher)
• Balance Enquiry:  Completely free!

Using your Debit Card at ATMs within GCC countries is charged as:

• Withdrawal: AED 6 per withdrawal.
• Balance Enquiry: AED 3 per enquiry.
> Using your card outside the UAE and GCC countries is charged as:
• Withdrawal: AED 20 or 2% of the withdrawal amount, per withdrawal.
• Balance Enquiry: Free.

Using your Debit Card at any CBD ATM is completely free. Using your card at other bank ATMs in the UAE is charged as:

• Withdrawal: AED 2 per withdrawal.
• Balance Enquiry: AED 1 per enquiry.

We know ATMs make life convenient so we currently have a total of 121 ATMs. These are distributed across the following Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Al Ain