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Commercial Bank of Dubai

Phone Banking

Overview

CBD Phone Banking

What if you could access your bank 24 hours a day, seven days a week, all year round, from home, office, car or even while at the beach? It may sound like a dream but with CBD, all your banking needs are really just a call away.

CBD introduces Phone Banking that allows you to bank from where it suits you.

Features and Benefits

  • Check account information and make transactions.
  • Transfer funds to own or other CBD accounts.
  • Pay your utility bills i.e. water, electricity & Etisalat bills.
  • Activation of your Debit and Credit Cards.
  • Create, change and reset your Debit Card PIN code.
  • Make credit card payments.
  • Access information on services available.
  • Make requests for cheque books, statements, cards, etc.
  • Access the service in both Arabic and English.
  • Stay informed about all products and services like credit cards, loans, and deposits.

How to apply

To apply for CBD Phone Banking, please call us on 800 223 (CBD) or visit your nearest CBD branch.

 

 

FAQs

A convenient answer to all your banking needs. CBD Phone Banking is on call 24 hours, 7 days a week. Key features are:
  • Check account information and make transactions.
  • Transfer funds to own or other CBD accounts.
  • Pay your utility bills.
  • Make credit card payments.
  • Access information on services available.
  • Transfer funds to other accounts, Cash Online and American Express.
  • Make requests for cheque books, statements and cards.
  • Account information and balance enquiry, and many more.

There are few ways! You can apply by visiting any of our Branches or by contacting us on 800 CBD (223). The easiest way to apply is through CBD Online Banking.
Please follow these steps:

  • Go to Services page and click on Other channel settings.
  • Click on Phone Banking Registration and accept Terms and Conditions.
  • Get a One Time Password (OTP) on the mobile number registered with us.
  • Enter OTP and create Phone Banking TIN and Phone Banking FTIN to complete the registration.

 

Not long at all! Register instantly by calling us on 800-CBD (800223) and selecting your TIN.
Our international number is  +97142112888

You can process as many transactions as you want, but please keep in mind that your daily limit is AED 3000 using TIN, and AED 10,000 Using FTIN/OTP.

Transfer funds to any CBD account by setting up a Beneficiary and by applying for a Financial TIN.
Use the Telex transfer facility and setup a Beneficiary online and use the Token.

For any request related to Phone Banking, you will receive a message confirming your request. For transactions done through Phone Banking, you need to activate SMS service through the branches.

It is your access code for Phone Banking services.

You can get it either through the Branch or by calling our Call Center 800-CBD (800223), but the easiest way is through Online Banking. Please follow these steps:
  • Go to Services page and click on Other Channels Settings.
  • Click on Phone Banking Registration and accept Terms and Conditions.
  • Get a One Time Password on the mobile number registered with us.
  • Enter the One Time Password and create Phone Banking TIN and Phone Banking FTIN to complete the registration.
FTIN is a your secret Financial Telephone Identification Number which is used to perform financial transactions through Phone Banking.
All you need is to maintain a Current, Savings, Deposit, Loan Account or Credit Card with CBD. To register for the service, please call us on 800 CBD (800223).
The best cost of all – it’s completely free!
Please call 800 CBD (800223) for individual customers or visit any CBD Branch to apply for a company.

As soon as you create your TIN (Telephone Identification Number), all you need to do is to call 800 CBD (223) and start using this convenient service!

You have three chances to enter your correct TIN before your account is locked. If your account is locked, please call us on 800 CBD (223) and one of our Call Centre agents will reset your code.

You can reset your TIN through CBD Online Banking, by visiting the branch or by calling us on 800 CBD (223).

At any time - our goal is to allow you to bank from where it suits you, when it suits you.

E-Services Charges

Individual- Accounts

Phone Banking:
Charge Items Requirements / Charges
PIN Re-issuance Free at Branch and on E-channels