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Commercial Bank of Dubai

Mastercard Debit Card

  • Your CBD Mastercard Debit Card is a convenient way to access the funds in your account when and where you need them. Whether you are at the supermarket or traveling abroad - getting access to your cash is easy.

CBD Direct Mastercard Debit

  • Contactless Payment.
  • Worldwide acceptance.
  • Defined transaction limits.
  • Free SMS alerts.
  • Chip and PIN technology.
  • Dedicated 24-hour Contact Center number 600 575 556.24/7 Help Centre 600 57 5556.
  • Availability in reputed Shops/Restaurants.

CBD Platinum Mastercard Debit Card

  • Contactless Payment
  • Worldwide acceptance.
  • Defined transaction limits.
  • Free SMS alerts.
  • Chip and PIN technology.
  • Dedicated 24-hour Contact Center number 600 575 556.
  • Ability to use Debit Card for Online Transaction through 3D secure authentication. You will be able to process Online Transaction using your Mastercard Debit cards authenticated via OTP (One Time Password) that is sent to your registered mobile number with CBD.
  • Mastercard Benefits:
    • Complimentary access to 25+ local and international airport lounges.
    • 20% discounts on Careem rides, 3 times per month.
    • Mastercard Buy 1 Get 1, which provides unlimited complimentary offers across casual dining, attractions, and more in Middle East & Africa; simply download from the App Store or Google Play Store.
    • In addition to the above benefits, Mastercard provides several travel, hospitality, dining, wellness and lifestyle benefits on the Platinum platform. Please visit Platinum Mastercard for the latest list of benefits.

Get the most out of your debit card:

Your CBD Mastercard Debit Card has Contactless technology which allows you to pay for everyday essentials with the following options :

  • Less than or equal to AED 300* - Tap and go without PIN
  • More than AED 300 - Tap and go with PIN

* Mastercard has increased the acquirer limits from AED 100 to AED 300. Acquirers are still in the transition phase, hence some transactions may request for a pin along with a tap (for transaction of AED 100 and less than AED 300)

 

Simply tap your card on any Contactless enabled device at merchants and the amount will automatically be deducted from your account without the card ever leaving your hand. Tap, pay and go, with the benefit of knowing that even if you tap twice by mistake, you can only be charged once. This technology also works internationally on PayPass enabled point of sales machines. 

The embedded microchip in your CBD Debit Card enables "Chip & PIN" security which requires your card to be inserted into a point of sales machine at the merchant side, and armed with your personal 4-digit PIN, you can then secure a smooth and most importantly, safe transaction.

 

For more details on how your card works, please click here.

Activate your debit card

It is essential that you activate your new debit card as soon as you receive it by doing any of the following:

  • Login to CBD Online Banking and follow instructions to activate your card, if you are a registered CBD Online Banking user
  • SMS ACT along with the last 4 digits of your debit card number to 4266 (e.g. ACT 1234 from your registered mobile number with CBD
  • Call 600 575 556 and follow the instructions on IVR (you will require telephone PIN) or speak to one of our customer service representatives

 

Create your new debit card PIN by doing any of the following:

  • Login to CBD Online Banking and follow instructions to activate your card, if you are a registered CBD Online Banking user
  • Visit any CBD ATM
  • Call 600 575 556 and follow the instructions on IVR (note: telephone PIN is required)

 

Required Documents

  • Completed account opening form.
  • Specimen signature cards.
  • National ID or valid passport, residence visa and Emirates ID.
  • Salary certificate if you are employed; otherwise, your income source.



Eligibility Criteria

  • If you are UAE National or UAE resident and minimum 18 years of age.



FAQ's

What should I do if my card is lost or stolen?

If you card is lost or stolen, call us immediately on 600 575 556 within UAE or +971 600 575 556 from outside UAE.

As a primary cardholder, can I activate the supplementary cards?

As a primary cardholder, you will be required to activate all supplementary cards issued on your account and set the required PIN for each card.

Can I continue to use my old PIN on the newly issued Mastercard® Debit Card?

Applicable for replaced cards only.

You will be required to set a PIN for the newly issued debit card. However, you have the option of retaining the old 4 digit number or choosing a new number, as per your convenience.

How do I create my PIN?

To create your PIN, please visit any CBD ATM or sign into CBD Online Banking or call 600 575 556 and follow instructions on IVR. Please note that CBD will never ask you for your CBD Debit Card PIN so please do not disclose this information to anyone.

How can I activate my new card?

You can easily activate your new card by following any of the options given below:

  • Login to CBD Online Banking and follow instructions to activate your card if you are a registered CBD Online Banking user
  • SMS ACT along with the last 4 digits of your debit card number to 4266 (e.g. ACT 1234) from your registered mobile number with CBD
  • Call 600 575 556 and follow the instructions on IVR (you will require telephone PIN) or speak to one of our customer service representatives

What is “Chip & PIN”?

Your CBD Debit Card has an embedded microchip which requires your card to be inserted into a point of sales machine at the merchant side, and armed with your personal 4-digit PIN, you can then secure a smooth and most importantly, safe transaction.

How does Mastercard Contactless work?

1. Look for the contactless symbol when paying for small everyday purchases that are AED 300 or less.
2. Simply touch your contactless card against the reader.
3. A beep or green light shows your payment is processed.
4. Once your payment has been confirmed you will be offered a receipt.

What is Mastercard Contactless Technology?

Your CBD Mastercard  Debit Card has Contactless technology which allows you to pay for everyday essentials with following options:

  • Less than AED 100 - Tap and go without PIN
  • More than AED 100 and less than AED 300 - Tap and go with PIN
  • Above AED 300 - Chip and PIN without Tap and go

Simply tap your card on any Contactless enabled device at merchants and the amount will automatically be deducted from your account without the card ever leaving your hand. Tap, pay and go, with the benefit of knowing that even if you tap twice by mistake, you can only be charged once.



How your CBD Mastercard Debit Card works

 

At Chip enabled terminals:

Chip enabled terminals Step 2

Step 1
The cashier will require you to enter your 4 digit PIN after they have inserted your card in the chip enabled terminal.

  
Chip enabled terminals Step 1

Step 2
Take the receipt and check it against your statement later as you have previously done with magnetic stripe cards.


At Contactless enabled terminals:

Contactless

TAP & GO™

Tap and Go

 

Step 1
When ready to pay for your purchase, tap your contactless-enabled card or device on the universal contactless symbol on the reader at the cashier.
Step 2
When you see the green light and hear the beep, your payment has been accepted.
Step 3
Take your receipt and check it against your statement later as you have previously done with magnetic stripe cards.



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Visit us

You are more than welcome to visit us. Find out your nearest branch.

Call us


Within UAE

600 575 556

Outside UAE

+971 600 575 556