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Mastercard Debit Card

  • Your CBD Mastercard Debit Card is a convenient way to access the funds in your account when and where you need them. Whether you are at the supermarket or traveling abroad - getting access to your cash is easy.

 

CBD Mastercard Debit 

  • Contactless Payment (Less than or equal to AED 500* - Tap & Go without PIN).
  • Worldwide acceptance.
  • Add your card to Apple Pay, Samsung Pay and Google Pay.
  • Automatically pay monthly bills on the CBD app.
  • Hundreds of offers on dining, entertainment, wellness & lifestyle categories from Traveller Pass on CBD app.
  • Dedicated 24-hour contact center number 600 575 556

 

Mastercard Benefits

  • Access exclusive Mastercard deals on www.mastercard.ae
  • Book hotels, flights and car rentals online with Mastercard Travel Services on www.travel.mastercard.com
  • Zero Liability Protection on purchases
  • The airport lounge access on the Mastercard Platinum Debit card will be discontinued effective September 15, 2021.

     

Activate your Debit Card

It is essential that you activate your new debit card as soon as you receive it by doing any of the following:

  • Login to CBD app and follow instructions to activate your card
  • SMS ACT along with the last 4 digits of your debit card number to 4266 (e.g. ACT 1234 from your registered mobile number with CBD
  • Call 600 575 556 and follow the instructions on IVR (you will require telephone PIN) or speak to one of our customer service representatives

 

Create your Debit Card PIN

  • Login to CBD app and follow instructions to activate your card
  • Visit any CBD ATM
  • Call 600 575 556 and follow the instructions on IVR (note: telephone PIN is required)

 

Eligibility Criteria

  • If you are UAE National or UAE resident and minimum 18 years of age.

 



FAQ's

What should I do if my card is lost or stolen?

If you card is lost or stolen, call us immediately on 600 575 556 within UAE or +971 600 575 556 from outside UAE.

As a primary cardholder, can I activate the supplementary cards?

As a primary cardholder, you will be required to activate all supplementary cards issued on your account and set the required PIN for each card.

Can I continue to use my old PIN on the newly issued Mastercard® Debit Card?

Applicable for replaced cards only.

You will be required to set a PIN for the newly issued debit card. However, you have the option of retaining the old 4 digit number or choosing a new number, as per your convenience.

How do I create my PIN?

To create your PIN, please visit any CBD ATM or sign into CBD Online Banking or call 600 575 556 and follow instructions on IVR. Please note that CBD will never ask you for your CBD Debit Card PIN so please do not disclose this information to anyone.

How can I activate my new card?

You can easily activate your new card by following any of the options given below:

  • Login to CBD Online Banking and follow instructions to activate your card if you are a registered CBD Online Banking user
  • SMS ACT along with the last 4 digits of your debit card number to 4266 (e.g. ACT 1234) from your registered mobile number with CBD
  • Call 600 575 556 and follow the instructions on IVR (you will require telephone PIN) or speak to one of our customer service representatives

What is “Chip & PIN”?

Your CBD Debit Card has an embedded microchip which requires your card to be inserted into a point of sales machine at the merchant side, and armed with your personal 4-digit PIN, you can then secure a smooth and most importantly, safe transaction.

How does Mastercard Contactless work?

1. Look for the contactless symbol when paying for small everyday purchases that are AED 300 or less.
2. Simply touch your contactless card against the reader.
3. A beep or green light shows your payment is processed.
4. Once your payment has been confirmed you will be offered a receipt.

What is Mastercard Contactless Technology?

Your CBD Mastercard  Debit Card has Contactless technology which allows you to pay for everyday essentials with following options:

  • Less than AED 100 - Tap and go without PIN
  • More than AED 100 and less than AED 300 - Tap and go with PIN
  • Above AED 300 - Chip and PIN without Tap and go

Simply tap your card on any Contactless enabled device at merchants and the amount will automatically be deducted from your account without the card ever leaving your hand. Tap, pay and go, with the benefit of knowing that even if you tap twice by mistake, you can only be charged once.



How your CBD Mastercard Debit Card works

 

At Chip enabled terminals:

Chip enabled terminals Step 2

Step 1
The cashier will require you to enter your 4 digit PIN after they have inserted your card in the chip enabled terminal.

  
Chip enabled terminals Step 1

Step 2
Take the receipt and check it against your statement later as you have previously done with magnetic stripe cards.


At Contactless enabled terminals:

Contactless

TAP & GO™

Tap and Go

 

Step 1
When ready to pay for your purchase, tap your contactless-enabled card or device on the universal contactless symbol on the reader at the cashier.
Step 2
When you see the green light and hear the beep, your payment has been accepted.
Step 3
Take your receipt and check it against your statement later as you have previously done with magnetic stripe cards.



WARNING

If the account balance is below the Minimum balance thresholds, then the corresponding breach of Minimum balance charges will apply. For complete product details and warnings, please refer to the Key Facts Statement document. 


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Call us


Within UAE

600 575 556

Outside UAE

+971 600 575 556