1. Is there a minimum balance to be maintained in the CBD Current Account?
2. What are the charges if the minimum monthly average balance is not maintained?
3. What fees, charges and interest rates apply to the CBD Accounts?
4. How do I apply for Bank Account Statements?
5. How do I receive a stamped bank Account Statement and what are the charges?
6. How to download the statements using the CBD Mobile Banking application?
7. How to download the statements using Online Banking platform?
8. How do I get the letter which includes my IBAN details?
IBAN letters are available in PDF format on both the CBD Online Banking platform and the CBD Mobile Banking application. You can find your IBAN printed on your monthly statement as well.
9. How can I deposit cash into my Account?
10. What is the limit for daily cash deposits through CBD ATMs?
11. What is the process for closing a CBD Account?
12. How do I close my Account while I am out of the country?
13. How do I reactivate a dormant or a locked Account?
1. How can I activate my Debit Card?
To activate your new Debit Card, you can:
2. How to activate through CBD Mobile Banking Application:
1. Download the CBD Mobile Banking App and log in with your registered credentials
2. Go to 'Cards' and select Debit Card or Credit Card.
3. Click on 'Activate card'
3. How to activate through Online Banking:
1. Go to CBD Online Banking and log in with your registered credentials
2. Click on 'Accounts' then 'Cards' and select Debit Card or Credit Card
3. Finally, click 'Activate'.
4. How do I change my Debit or Credit Card PIN?
5. What should I do if I forgot my Debit or Credit Card PIN?
If the card PIN is not blocked, you can reset the PIN through the CBD Mobile Banking App
If the card PIN is blocked (After 3 unsuccessful PIN entries):
Please call our Contact Center on 600 575 556 and they will assist you in resetting your PIN.6. How do I cancel my Credit Card?
7. My card is expiring soon. What do I do?
8. How can I pay my Credit Card bill?
Customers who have an existing CBD Account can use the CBD Mobile Banking App to pay their credit card outstanding balance, as follows:
Customers who do not have an existing CBD Account can pay their credit card outstanding balance through:
9. How do I request a Credit Limit increase?
10. How do I apply for an Easy Payment Plan?
Through Online Banking:
Through CBD Mobile Banking App:
11. When will my Debit Card or Credit Card be delivered?
12. Can CBD Debit or Credit Cards be used internationally?
13. Can a CBD Current Account customer apply for a Credit Card?
14. My transaction is placed on hold or has been declined in my Account/Card. When will the amount be released?
1. How can I request a cheque book?
You can request a new cheque book through Online Banking in just a few clicks.
How to request a cheque book via CBD Online Banking
Log in to CBD Online Banking
2. Where can I find a CBD ATM Machine?
You can locate your nearest CBD branch and ATM through our Branch & ATM Locator
3. How do I apply for a Liability Letter or a No Liability Letter?
A Liability Letter (LL) or a No Liability Letter (NLL) can be applied for by visiting a CBD Branch.
Please note that both letters are issued within 7 working days. For applicable issuance fees of each product-related letter, please refer to the Fees & Charges schedule
4. How do I apply for an IBAN letter, Balance Certificate or a Stamped Account Statement?
You can easily apply for an IBAN letter through the CBD Mobile Banking App:Our dedicated virtual assistant Aysha is available 24/7. Refer to the chatbot icon on the bottom-right of your screen.
If your enquiry is urgent, please call us
on 600 575 556 (within the UAE) or +971 600 575 556 (outside of UAE), so we can help you straight away.
Our Contact Center is available from 9:00 AM – 5:00 PM. You can report a lost/stolen card or a fraudulent transaction post 8:00 PM.
Your satisfaction is extremely important to us, as a valued customer, we made it easy and simple for you to voice your concerns
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