Overview
Concerned that you may be a victim of fraud, or want to block your card? Give our Phone Banking Service a call.
CBD's phone banking service allows you to bank at your convenience from anywhere at a time that suits you. Our contact centre is available from 9:00 AM – 5:00 PM. You can report a lost/stolen card or a fraudulent transaction 24 hours per day, 7 days per week.
Features and benefits
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Check account information and make transactions.
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Transfer funds to own or other CBD accounts.
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Pay your utility bills i.e. water, electricity, Etisalat, Du bills & Salik recharge.
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Activation of your new debit and credit cards.
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Create, change and reset your Debit and credit Card PIN code.
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Make credit card payments.
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Access the service in both Arabic and English.
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Report a lost/stolen card or a fraudulent transaction.
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Request for a service not available on the mobile app.
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Report an issue or raise a complaint.
How to register
Phone banking
To register for CBD's phone banking service, please call us on 600 575 556 and follow these steps:
- Select your preferred language
- Select the option - (CBD Customer)
- Select the option - (Account Services/Credit Card Services)
- Enter your account/card number
- Select the option to request a new TIN (Telephone Identification Number)
- Enter the OTP (One Time Password) that you receive to your registered mobile number with the bank
- Create your own 4 – 6 digit Telephone Identification Number
FAQs
You can reset your TIN through CBD Online Banking or by calling us on 600 575 556 and following these steps
- Select the preferred Language
- Select the option of (CBD Customer)
- Select the option of (Account Services or Credit Card Services)
- Enter your account/card number
- Enter the Telephone identification number that you last recall. When entered wrongly for three times, the system will get locked and the system will prompt you to request for a new one
- Select the option to request a new TIN (Telephone Identification Number)
- Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.
- Create your own 4 – 6 digit Telephone Identification Number
A convenient way to get all your banking done. CBD Phone Banking is on call 24 hours, 7 days a week. Key features are:
- Report a lost/stolen card or a fraudulent transaction
- Request for a service not yet available on the mobile app
- Report an issue or raise a complaint, and much more
The Telephone Identification Number TIN is your access code for Phone Banking services.
As soon as you create your TIN (Telephone Identification Number), all you need to do is to call 600 575 556 and start using this convenient service!
All you need is to maintain a Current, Savings, Deposit, Loan Account or Credit Card with CBD. To register for the service, please call us on 600 575 556.
For individual accounts/cards, please call 600 575 556 and follow these steps
- Select the preferred Language
- Select the option of (CBD Customer)
- Select the option of (Account Services or Credit Card Services)
- Enter your account/card number
- Select the option to request a new TIN (Telephone Identification Number)
- Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.
- Create your own 4 – 6 digit Telephone Identification Number
In addition, you can register for the service through Online Banking by following these steps:
- Go to Services page and click on Other Channels Settings
- Click on Phone Banking Registration and accept Terms and Conditions
- Get a One Time Password on the mobile number registered with us
- Enter the One Time Password and create Phone Banking TIN and Phone Banking FTIN to complete the registration
For company accounts, please visit any CBD Branch.
Not long at all! Register instantly by calling us on 600 575 556 and creating your TIN.
At any time and from anywhere - our goal is to allow you to bank from where it suits you, when it suits you.
OTP is one time password which gets sent to your registered mobile number.
OTP will be required to register for Phone Banking Service and to perform selected financial transactions over Phone Banking Service.
There is no cost for the service – it’s completely free!
For any request related to Phone Banking, you will receive a message confirming your request. For transactions done through Phone Banking, you need to ensure that SMS service is active for such transactions.
Contact centre hours
Our contact centre is available from 9:00 AM – 5:00 PM. You can report a lost/stolen card or a fraudulent transaction 24/7.
Other ways of banking
Mobile banking
If you already have your CBD online banking credentials you can use them in the app or start registering for mobile banking.
Online banking
In line with our digital strategy, our award-winning mobile banking app in the UAE and online banking channels allow you to fulfill all your banking requirements quickly, conveniently and securely from the comfort of your home or office.
Download the CBD App and access your financial future from the palm of your hand.
Other ways to connect
Accessibility