We know how important online banking security is for you. And to provide you with extra protection for your accounts and transactions, we've added the Secure Key, a feature within our mobile banking app, used to generate a unique and single use security code each time you log in to online banking.
You'll need to download the CBD Mobile Banking app and initially set up the Secure Key. The Secure Key works even when you're not connected to the internet and provides you with the passcode you need for online banking transactions that require a second factor of authentication.
Accounts
To activate your debit card and setup your PIN through the CBD Mobile App:
- Login to CBD Mobile Banking
- Go to ‘Cards’ and select the card you wish to activate
- Click on ‘Activate Now’
- Enter your card's expiry date and submit
- To setup a new debit card PIN, enter your PIN twice to confirm and click 'Continue'
- Login to CBD Online Banking
- Click on ‘Accounts’ and go to Cards Options
- Select the debit card you wish to activate.
- Enter Debit Card expiry date and click on ‘ACTIVATE NOW’.
- To setup a new debit card PIN, enter your PIN twice to confirm and click 'Continue'
To change or unblock your debit card PIN through the CBD Mobile App:- Login to CBD Mobile Banking
- Go to ‘Cards’ and select the debit card
- Click on 'Change or unblock PIN'
- Enter and confirm your PIN and click Next
- Enter the OTP you received on your mobile number and click next
To setup a new debit PIN or to change your PIN through CBD Online Banking:- Login to CBD Online Banking
- Click on ‘Accounts’ and click on the Cards tab
- Click on ‘Set up PIN’ or ‘Change PIN’ next to your debit card.
- To change PIN, enter your old PIN and then your new PIN and click continue
- To set up a new PIN, enter and confirm your PIN and click ‘Continue’
To view your account statement through CBD's Mobile App:- Login to CBD Mobile App
- Select the account
- Click on 'Statements' tab
- For current month statement click on ‘Current Month’
- Click on 'eStatements' and select 'Month' and 'Year' for previous month statements
- You can also download the statement by clicking on ' View PDF'
To view your account statement through CBD Online Banking:- Login to CBD Online Banking
- Go to 'Accounts' and click on the account you wish to view
- Click on 'Statements'
- Select 'Month' and 'Year' for which you wish to download the statement and click 'Submit'
- Account statement for the particular month will be displayed. You can also download the statement by clicking on 'PDF Download'
To transfer funds through CBD Online Banking:
- Login to CBD Online Banking
- Go to 'Transfers' Tab
- Choose your desired type of transfer from 'Transfer Type' drop down list
- Choose an existing beneficiary or click on 'Add beneficiary' to send money to a new beneficiary
- Enter the amount and confirm your transfer
** Remittance above AED 200,000/- will continue to be accepted from the branches.
• You may need to enter the secure token password to complete your remittance requests
Credit Card
To view your credit card payment details through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards'
- Click on 'Card Details' tab
- You can view your Credit Card payment details under 'Payment Due Details'
To view your credit card statements through CBD's Mobile App:- Login to CBD Mobile App
- Select the credit card you wish to view
- Select 'Transactions' tab and choose 'View Statements'
- Go to 'eStatements' tab and choose the month to view your statement.
- You can also download your statement by clicking on 'PDF Download'.
To view your credit card statements through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' tab and go to 'Cards' tab
- Click on 'Statement' tab
- Choose the month from 'Select a month' dropdown and click on 'Submit' button to view your statement.
- You can also download your statement by clicking on 'PDF Download'.
To view your credit card balance through CBD's Mobile App:- Login to CBD Mobile App
- Select the Credit Card you wish to view
- You can view available balance and outstanding balance of your Credit Card under 'Details' tab
To view your credit card balance through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- You can view the available and outstanding balance of your credit card under the 'Credit Cards' section.
To activate your credit card through CBD's Mobile App:- Login to CBD Mobile Banking
- Go to 'Cards' and select the card you wish to activate
- Click on 'Manage' and select 'Activate card'
- Enter card expiry date and submit
To activate your credit card through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- Select the credit card you wish to activate
- Enter expiry date and click on 'Activate'
To setup a new credit card PIN or to reset/change your credit C=card PIN:
Login to CBD Online BankingClick on 'Accounts' and go to 'Cards' tabSelect the credit card you wish to change and click on 'Manage PIN'Select card from drop down listEnter and confirm your PIN and click on 'CONTINUE'
*This service is available only through Online Banking
To request for a replacement of your credit card through CBD's Mobile App:- Login to CBD Mobile Banking
- Go to 'Cards' and select the credit card you wish to replace
- Click on 'Manage' tab and select 'Report damaged or incorrect'
- Verify the details and click on 'Order replacement card'
To request for a replacement of your credit card through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- Select the credit card you wish to replace
- Click on 'Manage card' and select 'Report damaged or incorrect'
- Verify the details and click on 'Confirm'
To update your supplementary credit card limit through CBD's Mobile App:- Login to CBD Mobile Banking
- Go to 'Cards' and select the credit card
- Click on 'Manage' and select 'Set your limit'
- Set the required limit for supplementary card and click on 'Confirm'
To update your supplementary credit card limit through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' and go to Cards tab
- Under supplementary credit card, Click on 'Manage Cards'
- Select 'Set your limit' under 'Manage Cards'
- Set the required limit for supplementary card and click on 'Confirm'
Loan details
To view your loan amount or outstanding balance through CBD's Mobile App:- Login to CBD Mobile Banking
- Click on 'View All Accounts' on the dashboard
- Select the loan for which you wish to view the details
- You can view the ‘Loan Amount and Loan outstanding balance’ under loan details
To view your loan amount or outstanding balance through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- All your loans with outstanding amount balances will be displayed
- Click on the loan to view details
To view your loan start/end date through CBD's Mobile App:- Login to CBD Mobile App
- Click 'View All Accounts' on the Dashboard.
- Select the Loan for which you wish to view the details.
- You can view the loan start date under the 'Start Date' tab
- You can view your loan end date under the ‘End Date’ tab
To view your loan start/end date through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
- You can view the loan start date listed under 'Opening Date' under 'Loan Details' tab.
- You can view your loan end date listed under 'Loan Maturity Date' under 'Loan Details' tab.
To view your loan interest rate through CBD Mobile App:- Login to CBD Mobile Banking
- Click 'View All Accounts' on the dashboard.
- Select the Loan for which you wish to view the loan details.
- You can view your loan interest rate under the tab 'Interest Rate'
To view your loan interest rate through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
- You can view your loan interest rate listed as 'Interest Rate' under Loan Details tab.
To view the next installment amount of your loan through CBD's Mobile App:- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard.
- Select the loan for which you wish to view the loan details
- You can view your next loan installment amount due under the tab 'Next Installment Amount'
To view next installment amount of your loan through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
- You can view the loan installment amount listed as 'Next Installment Amount' under `Outstanding Loan Details` tab.
To view next installment date of your loan through CBD Mobile App:- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard
- Select the Loan for which you wish to view the details
- You can view your loan's next installment date under the tab 'Next Installment Date'
To view next installment date of your loan through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
- You can view your loan's next installment date listed as 'Next Installment Date' under `Outstanding Loan Details` tab
Document/personal details update
To update your Emirates ID through CBD Mobile App:- Login to CBD Mobile Banking
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Emirates ID Update'.
- Take front and backside picture of your Emirates ID and click 'Continue'
- Fill up the required details and click on 'Update'
To update your Emirates ID through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Select 'Emirates ID Update' from Request Type dropdown menu.
- Fill up the required details and also upload your Emirates ID Front Picture and Back picture
- Once you are done, click on 'Update'
- Verify the details provided and click on 'Confirm'
To update your address through CBD Online Banking:- Login to CBD Online Banking
- You can update your personal information such as address, mobile number, Emirates ID and email ID by clicking 'Service' tab and click on 'Request' to update your personal information
*This service is available only through Online Banking
To update your Email Address through CBD Mobile App:- Login to CBD Mobile App
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Update my email address'.
- Enter your new Email address and click on ‘update’
To update your Email Address through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Click on ‘contacts details update’
- You can see your existing Email address with the bank in masked format. Click on ‘Email update’
- Enter your new Email ID and submit the request
To update your mobile number through CBD Mobile App:- Login to CBD Mobile Banking
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Mobile number update'.
- Enter your new mobile number and click 'Next'
- Enter OTP received on current registered mobile number with the Bank and submit the request
To update your mobile number through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Click on ‘contact details update’
- You can see your existing mobile number with the bank in masked format. Click on ‘Mobile update’
- Enter your new mobile number
- Enter OTP received on current registered mobile number with the Bank and submit the request
• If customer does not have a registered mobile number with CBD, you will need to visit a branch where you can submit your remittance request and have your mobile number updated.
Branch and ATM locator
To find the nearest CBD branch through CBD Online Banking:- Login to CBD Online Banking
- Click the ‘Locations’ tab
- The link will open to show you branch and ATM locations along with directions on how to get there using Google Maps
*This service available only through Online Banking
To find CBD ATMs through CBD's Mobile App:- Login to CBD Mobile App
- Go to ‘More’
- Click on ‘Helpful info’ and ‘ATM’
- You can filter based on ATM type, branches and cities.
To find CBD ATMs through CBD Online Banking:- Login to CBD Online Banking
- Click the ‘Locations’ tab
- The link will open to show you branch and ATM locations along with directions on how to get there using Google Maps
Rewards and loyalty
To view Reward Points through CBD's Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'My Points' under 'Reward Points' to view total available Reward Points
To view Reward Points through CBD Online Banking:- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'My Points' under 'Reward Points' to view total available Reward Points
To view Earned/Redeemed/Bonus/Expiring CBD Reward Points through CBD Mobile App:- Login to CBD Mobile App
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Activity' under 'Reward Points' to view total earned Reward Points
- Click on 'Redeemed' under 'Reward points' to view total redeemed CBD Reward Points
- Click on 'Bonus' under 'Reward points' to view total Bonus Reward Points
- Click on 'Expiring' under 'Reward points' to view Reward Points that are expiring in next 6 months.
To view Earned/Redeemed/Bonus/Expiring CBD Reward Points through CBD Online Banking:- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Activity' under 'Reward Points' to view total earned Reward Points
- Click on 'Redeemed' under 'Reward points' to view total redeemed CBD Reward Points
- Click on 'Bonus' under 'Reward points' to view total Bonus Reward Points
- Click on 'Expiring' under 'Reward points' to view Reward Points that are expiring in next 6 months.
To view CBD Reward Points history through CBD's Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Activity' tab
- Click on 'History' under 'Reward points'
- Click on the month you wish to view the reward points history
To view CBD Reward Points history through CBD Online Banking:- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Activity' tab
- Click on 'History' under 'Reward points'
- Click on the month you wish to view the reward points history
To redeem CBD Reward points as cashback through CBD Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Cashback' option
- Check available amount as cashback and enter amount in 'Amount to Redeem'
- Select CBD Credit Card from 'Send to' option and click 'Redeem' OR Select CBD Account from 'Send to' option in case you do not have a CBD Credit Card
- Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as cashback through CBD Online Banking:- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page.
- Click on 'Yes' to proceed to CBD Reward Portal.
- Click on 'Redeem' under 'Reward points'.
- Click on the 'Cashback' option.
- Check available amount as cashback and enter amount in 'Amount to Redeem'
- Select CBD Credit Card from 'Send to' option and click 'Redeem' OR Select CBD Account from 'Send to' option in case you do not have a CBD Credit Card.
- Enter the One Time Password (OTP) sent to your registered Mobile Number.
To redeem CBD Reward points as Charity through CBD Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Charity' option
- Enter amount in 'Amount to Redeem'
- Select charity from 'Send to' option and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Charity through CBD Online Banking:- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Charity' option
- Enter amount in 'Amount to Redeem'
- Select charity from 'Send to' option and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Skyward Miles through CBD Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Emirates Skywards' option under 'Miles'
- Enter First Name, Last Name, Skyward account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Skyward Miles through CBD Online Banking:- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Emirates Skywards' option under 'Miles'
- Enter First Name, Last Name, Skyward account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Etihad Miles through CBD Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Etihad Guest Miles' option under 'Miles'
- Enter Account Name, Etihad account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Etihad Miles through CBD Online Banking:- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Etihad Guest Miles' option under 'Miles'
- Enter Account Name, Etihad account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points to book a flight through CBD Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Flight' option under 'Travel'
- Fill up the details as requested and click 'Search flights'
- Choose the suitable flight and click 'Select'
- Review your flight information and click on 'Confirm'
- Enter Passenger information as requested and click on 'Confirm'
- In case of insufficient points to book a flight, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your flight booking, select 'Yes'
To redeem CBD Reward points to book a flight through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Flight' option under 'Travel'
- Fill up the details as requested and click 'Search flights'
- Choose the suitable flight and click 'Select'
- Review your flight information and click on 'Confirm'
- Enter Passenger information as requested and click on 'Confirm'
- In case of insufficient points to book a flight, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your flight booking, select 'Yes'
To redeem CBD Reward points to book a Hotel through CBD Mobile App:- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Hotels' option under 'Travel'
- Fill up the details as requested and click 'Search hotels'
- Choose the suitable Hotel by clicking 'Details'
- Provide Hotel Room selection and click 'Select'
- Review hotel booking details and click on 'Confirm'
- Enter Guest information as requested and click on 'Confirm'
- In case of insufficient points to book a Hotel, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your hotel booking, select 'Yes'
To redeem CBD Reward points to book a Hotel through CBD Online Banking:- Login to CBD Online Banking
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Hotels' option under 'Travel'
- Fill up the details as requested and click 'Search hotels'
- Choose the suitable Hotel by clicking 'Details'
- Provide Hotel Room selection and click 'Select'
- Review hotel booking details and click on 'Confirm'
- Enter Guest information as requested and click on 'Confirm'
- In case of insufficient points to book a Hotel, you can purchase remaining points using your CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your hotel booking, select 'Yes'