Commercial Bank of Dubai bags three prestigious awards at Banker Middle East Product Awards 2019

Commercial Bank of Dubai (CBD), one of the leading banks in the UAE, has bagged three awards at the 2019 Banker Middle East Product Awards, for “Best Digital Transformation Services”, “Best Call Center” and “Best Cash Management”.

The awards were received by Dr. Bernd van Linder, Chief Executive Officer, Commercial Bank of Dubai, along with Senior CBD Executives at a ceremony held recently at its Head Office in Dubai.

The awards are a testament of CBD’s drive towards becoming a default digital bank and a validation of the significant investments made by the Bank in digital technology and innovation to improve the experience of our customers.

Commenting on the awards, Dr. Bernd van Linder, Chief Executive Officer of Commercial Bank of Dubai, said: “We are delighted to have been recognized by banking industry experts and peers and CPI Financial for “Best Digital Transformation Services”, “Best Call Center” and “Best Cash Management”. At CBD, client centricity is at the forefront of our priorities and we are adopting cutting edge technologies to provide the best possible experience for our customers by enabling them to conduct their banking transactions online, or from their mobile phones, or through the call center.”

He added: “In line with our goal of becoming ‘default digital’, the bank has been instrumental in driving digital transformation and investing in state-of-the-art technology to provide customers with bespoke and robust banking services and solutions.”

Amit Malhotra, General Manager, Personal Banking Group, said: “Winning the Best Call Center award is an affirmation of the service excellence that we provide. The CBD call center and our Live Chat agents have been our unsung heroes for long. The channel has been significantly transformed using digital technology to help deliver a better customer experience and address queries and concerns in a convenient and quick manner. We are also shortly planning to introduce an AI powered chatbot which will enhance the experience further.”

Hassan Al Redha, General Manager, Institutional & Transaction Banking at CBD, said: “Winning this awards puts us at the forefront in terms of providing cash management solutions through our bespoke and digital services. I am pleased to see that our efforts are being recognized by industry leaders, which places us in a leading position to tackle the challenges in this digital disruption age. We will continue to ride on this momentum to improve our overall banking experience.”

Organized by CPI Financial, publisher of the Banker Middle East, the Banker Middle East UAE Product Awards are based on a peer vote process designed to encourage, inspire, and reward distinction in the banking and finance industry, raising standards throughout the MENA banking sector. The aim of the awards programme is to identify the best products and services available in banking and finance in the Middle East, showcasing institutions that are truly innovative and pioneering in their respective areas of finance.