Highlights
Payment Convenience
Free of Charge
Save time
Greater convenience
What is Direct Debit?
Direct Debit is the simplest and most convenient way to pay your regular bills from your current, savings account and credit cards. All you need is to set up a Direct Debit and your utility payments will be automatically paid.
Top Features
Features and Benefits:
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Easy and secure one-time setup
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Don’t worry about missing a payment. It will be done automatically as long as you have enough balance
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No need to write post-dated cheques
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No queuing at payment offices, banks, exchange houses and post offices to make the payments
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Alerts on payments to your registered mobile number
| Direct Debits Authority Charges - Processing Charges (Paying Bank) | |
|---|---|
| Inward New Request (Setup Confirmation) | |
| Loans, Finances, Credit Cards, Mortgage Loan | AED 25 |
| Others | AED 5 |
| Inward Amendment Request (Setup Confirmation) | |
| Loans, Finances, Credit Cards, Mortgage Loan | AED 25 |
| Others | AED 5 |
| Inward Cancellation Request | |
| Loans, Finances, Credit Cards, Mortgage Loan and Others | Free |
| No Pay due to Insufficient Funds from Account to: | |
| Loans, Finances, Credit Cards, Mortgage Loan and Others | AED 25 |
| No Pay due to Insufficient Funds by Credit Cards: | |
| Others | Free |
FAQs
Just Login to Online Banking, go to Bill Payment page and click on Direct Debit. Click on Setup New DD, fill the required fields, accept Terms and Conditions and click on Submit.
At the time of the Direct Debit setup, you may choose how long you want the Direct Debit to be active. You are required to choose an end date.
For utility bill payments you may choose a variable amount range. Please note that the utility bill will only be paid if the bill is within the range prescribed by you. If the amount is outside the range, the payment will be rejected.
The payment will be rejected if it falls outside the range that has been selected.
Yes you can. Simply add two consumer numbers.
Correct the details mentioned in rejected message received and set up a new Direct Debit. If the same error is shown again, kindly call 600 575 556.
Your Direct Debit will be stopped permanently.
It will take one to two business days for a cancellation to be in effect. You will receive a message from us once the cancellation has been done.
After the Direct Debit becomes active, the payment will commence from the ‘First execution date’ given during the Direct Debit registration/modification.
From the time Direct Debit is active and the first execution date has crossed, payment will continue until:
- Direct Debit expiry date is reached
- Direct Debit is cancelled
- Stop Payment is issued.
- Stop Direct Debit will stop the payment for a specific time frame. This is a temporary measure.
- Cancellation will permanently stop the Direct Debit.
A One Time Password (OTP) will be sent to your registered mobile number to authenticate the setup and management of the Direct Debit.
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