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Phone Banking

Overview

 

Access your bank 24 hours a day, seven days a week, all year round, from home, office, car or even while at the beach. With CBD phone banking service, all your banking needs are really just a call away.

CBDs phone banking service allows you to bank at your convenience from anywhere and anytime it suits you.

Features and Benefits

  • Check account information and make transactions.
  • Transfer funds to own or other CBD accounts.
  • Pay your utility bills i.e. water, electricity, Etisalat, Du bills & Salik recharge.
  • Activation of your New Debit and Credit Cards.
  • Create, change and reset your Debit and credit Card PIN code.
  • Make credit card payments.
  • Access the service in both Arabic and English. 

How to Register

To register for CBD phone banking service, please call us on 600 575 556 and follow these steps

  • Select the preferred Language

  • Select the option -  (CBD Customer)

  • Select the option - (Banking Services)

  • Enter your account/Card Number

  • Select the option to request a new TIN (Telephone Identification Number).

  • Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.

  • Create your own 4 – 6 digits Telephone Identification Number.

 

FAQs

How can I register for CBD Phone Banking?

For individual accounts/cards, please call 600 575 556 and follow these steps

  • Select the preferred Language
  • Select the option of (CBD Customer)
  • Select the option of (Banking Services)
  • Enter your account/Card Number
  • Select the option to request a new TIN (Telephone Identification Number).
  • Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.
  • Create your own 4 – 6 digits Telephone Identification Number

 

In addition, you can register for the service through Online Banking by following these steps:

  • Go to Services page and click on Other Channels Settings.
  • Click on Phone Banking Registration and accept Terms and Conditions.
  • Get a One Time Password on the mobile number registered with us.
  • Enter the One Time Password and create Phone Banking TIN and Phone Banking FTIN to complete the registration.

 

 

 

For company accounts, please visit any CBD Branch.

E-Services Charges

Individual- Accounts

Phone Banking:
Charge Items Requirements / Charges
PIN Re-issuance Free


WARNING

If the account balance is below the Minimum balance thresholds, then the corresponding breach of Minimum balance charges will apply. For complete product details and warnings, please refer to the Key Facts Statement document.