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Phone Banking



Access your bank 24 hours a day, seven days a week, all year round, from home, office, car or even while at the beach. With CBD phone banking service, all your banking needs are really just a call away.

CBDs phone banking service allows you to bank at your convenience from anywhere and anytime it suits you.

Features and Benefits

  • Check account information and make transactions.
  • Transfer funds to own or other CBD accounts.
  • Pay your utility bills i.e. water, electricity, Etisalat, Du bills & Salik recharge.
  • Activation of your New Debit and Credit Cards.
  • Create, change and reset your Debit and credit Card PIN code.
  • Make credit card payments.
  • Access the service in both Arabic and English. 

How to Register

To register for CBD phone banking service, please call us on 600 575 556 and follow these steps

  • Select the preferred Language

  • Select the option -  (CBD Customer)

  • Select the option - (Banking Services)

  • Enter your account/Card Number

  • Select the option to request a new TIN (Telephone Identification Number).

  • Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.

  • Create your own 4 – 6 digits Telephone Identification Number.



How can I change my card PIN through phone banking service?

You can change your debit or credit card PIN by calling us on 600 575 556 and following these steps

  • Select the preferred Language
  • Select the option of (CBD Customer)
  • Select the option of (Card Activation & PIN Services)
  • Enter your Card Number
  • Select the option of (To generate your card PIN).
  • Select the option of (To change your card PIN).
  • Select the card you wish to change the PIN for
  • Enter existing card PIN
  • Create your new card PIN

E-Services Charges

Individual- Accounts

Phone Banking:
Charge Items Requirements / Charges
PIN Re-issuance Free


If the account balance is below the Minimum balance thresholds, then the corresponding breach of Minimum balance charges will apply. For complete product details and warnings, please refer to the Key Facts Statement document.