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Phone Banking



Access your bank 24 hours a day, seven days a week, all year round, from home, office, car or even while at the beach. With CBD phone banking service, all your banking needs are really just a call away.

CBDs phone banking service allows you to bank at your convenience from anywhere and anytime it suits you.

Features and Benefits

  • Check account information and make transactions.
  • Transfer funds to own or other CBD accounts.
  • Pay your utility bills i.e. water, electricity, Etisalat, Du bills & Salik recharge.
  • Activation of your New Debit and Credit Cards.
  • Create, change and reset your Debit and credit Card PIN code.
  • Make credit card payments.
  • Access the service in both Arabic and English. 

How to Register

To register for CBD phone banking service, please call us on 600 575 556 and follow these steps

  • Select the preferred Language

  • Select the option -  (CBD Customer)

  • Select the option - (Banking Services)

  • Enter your account/Card Number

  • Select the option to request a new TIN (Telephone Identification Number).

  • Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.

  • Create your own 4 – 6 digits Telephone Identification Number.



How can I change my card PIN through phone banking service?

You can change your debit or credit card PIN by calling us on 600 575 556 and following these steps

  • Select the preferred Language
  • Select the option of (CBD Customer)
  • Select the option of (Card Activation & PIN Services)
  • Enter your Card Number
  • Select the option of (To generate your card PIN).
  • Select the option of (To change your card PIN).
  • Select the card you wish to change the PIN for
  • Enter existing card PIN
  • Create your new card PIN

E-Services Charges

Individual- Accounts

Phone Banking:
Charge Items Requirements / Charges
PIN Re-issuance Free