Overview
Concerned that you may be a victim of fraud, or want to block your card? Give our Phone Banking Service a call.
CBD's phone banking service allows you to bank at your convenience from anywhere at a time that suits you. Our contact centre is available from 9:00 AM – 5:00 PM. You can report a lost/stolen card or a fraudulent transaction 24 hours per day, 7 days per week.
Features and benefits
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Check account information and make transactions.
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Transfer funds to your own or to other CBD accounts.
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Pay your utility bills i.e. water, electricity & Etisalat bills.
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Activation of your debit and credit cards.
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Create, change and reset your debit card PIN.
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Make credit card payments.
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Access information on services available.
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Make requests for cheque books, statements, cards, etc.
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Access the service in both Arabic and English.
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Report a lost/stolen card or a fraudulent transaction.
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Request for a service not available on the mobile app.
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Report an issue or raise a complaint.
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Stay informed about all products and services like credit cards, financing, and deposits.
How to register
Phone banking
To register for CBD's phone banking service, please call us on 600 575 556 and follow these steps:
- Select your preferred language
- Select the option - (CBD Customer)
- Select the option - (Account Services/Credit Card Services)
- Enter your account/card number
- Select the option to request a new TIN (Telephone Identification Number)
- Enter the OTP (One Time Password) that you receive to your registered mobile number with the bank
- Create your own 4 – 6 digit Telephone Identification Number
FAQs
At any time and from anywhere - our goal is to allow you to bank from where it suits you, when it suits you.
There is no cost for the service – it’s completely free!
All you need is to maintain a Current, Savings, Deposit, Loan Account or Credit Card with CBD. To register for the service, please call us on 600 575 556.
FTIN is your secret Financial Telephone Identification Number which is used to perform financial transactions through Phone Banking.
You can get it either through the branch or by calling our call centre 600 527223, but the easiest way is through CBD Online Banking. Please follow these steps:
- Go to the Services page and click on E-Services.
- Click on Phone Banking Registration and accept Terms & Conditions.
- Get a one time password on the mobile number registered with us.
- Enter the one time password and create CBD Phone Banking TIN & CBD Phone Banking FTIN to complete the registration.
The Telephone Identification Number TIN is your access code for Phone Banking services.
Not long at all! Register instantly by calling us on 600 575 556 and creating your TIN.
There are few ways! You can apply by visiting any of our Branches or by contacting us on 600 527223. The easiest way to apply is through CBD Online Banking.
Please follow these steps:
- Go to Services page and click on Other channel settings.
- Click on Phone Banking Registration and accept Terms and Conditions.
- Get a One Time Password (OTP) on the mobile number registered with us.
- Enter OTP and create Phone Banking TIN and Phone Banking FTIN to complete the registration.
A convenient way to get all your banking done. CBD Phone Banking is on call 24 hours, 7 days a week. Key features are:
- Report a lost/stolen card or a fraudulent transaction
- Request for a service not yet available on the mobile app
- Report an issue or raise a complaint, and much more
E-Services charges
Individual accounts
| Phone Banking: | |||
|---|---|---|---|
| PIN re-issuance | AED 25 at Branch, free on E-channels | ||
Download the CBD App and access your financial future from the palm of your hand.
Other ways to connect
Accessibility