Go Online
In line with our default digital strategy, our award winning mobile banking app in the UAE and Online Banking channels allow you to fulfill all your banking requirements quickly, conveniently and securely from the comfort of your home or office. As we continue on our digital journey, the following digital banking services will be offered exclusively only through CBD Mobile and Online Banking channels and no longer be available through the Contact Centre and branches.
Online Services
We know how important online banking security is for you. And to provide you with extra protection for your accounts and transactions, we've added the Secure Key, a feature within our mobile banking app, used to generate a unique and single use security code each time you log in to online banking.
You'll need to download the CBD Mobile Banking app and initially set up the Secure Key. The Secure Key works even when you're not connected to the internet and provides you with the passcode you need for online banking transactions that require a second factor of authentication.
You'll need to download the CBD Mobile Banking app and initially set up the Secure Key. The Secure Key works even when you're not connected to the internet and provides you with the passcode you need for online banking transactions that require a second factor of authentication.
Accounts
Activate Debit Card and setup PIN
- To activate your Debit Card and setup PIN through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to ‘Cards’ and select the card you wish to activate
- Click on ‘Activate Now’
- Enter Card expiry date and submit
- For setup a new Debit Card PIN, enter PIN and confirm the same PIN and click 'Continue'
- To activate your Debit Card and setup PIN through CBD Online Banking:
- Login to CBD Online Banking
- Click on ‘Accounts’ and go to Cards Options
- Select the Debit Card you wish to activate.
- Enter Debit Card expiry date and click on ‘ACTIVATE NOW’.
- For setup a new Debit Card PIN and confirm the same PIN and click 'Continue'
Change or Unblock Debit Card PIN
- To change or unblock your Debit Card PIN through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to ‘Cards’ and select the Debit Card
- Click on 'Change or unblock PIN'
- Enter PIN and confirm the same PIN and click Next
- Enter the OTP you received on your mobile number and click next
- To setup a new Debit Card PIN or to change your Debit Card PIN through CBD Online Banking:
- Login to CBD Online Banking
- Click on ‘Accounts’ and click on the Cards tab
- Click on ‘Set up PIN’ or ‘Change PIN’ next to your debit card.
- For change PIN enter your old PIN and new PIN and click continue
- To set up a new PIN enter PIN and confirm the same PIN and click ‘Continue’
View Account Statements
- To view your account statement through CBD Mobile App:
- Login to CBD Mobile App
- Select the account
- Click on 'Statements' tab
- For current month statement click on ‘Current Month’
- Click on 'estatements' and select 'Month' and 'Year' for previous month statements
- You can also download the statement by clicking on ' View PDF'
- To view your account statement through CBD Online Banking:
- Login to CBD Online Banking
- Go to 'Accounts' and click on the account you wish to view
- Click on 'Statements'
- Select 'Month' and 'Year' for which you wish to download the statement and click 'Submit'
- Account statement for the particular month will be displayed. You can also download the statement by clicking on 'PDF Download'
Cheque Book Request*
- To request for a new cheque book:
- Login to CBD Online Banking
- Go to 'Services' Tab
- Click on 'Requests' Tab and choose 'Cheque book request' from the drop down menu
- Fill out cheque book request details and click on 'INITIATE' (You will need to enter the a secure token to complete your request)
- Please note that your cheque book will be couriered to your address with the bank *This service is available only through Online Banking
Remittance Request**
- To do funds transfer through CBD Mobile App:
- Login to CBD Mobile App
- Tap ‘Pay’ and ‘Transfers’ from the app menu
- Choose an existing beneficiary or click on '+New' to send money to a new beneficiary.
- Enter the amount and confirm your transfer.
- To do funds transfer through CBD Online Banking:
- Login to CBD Online Banking
- Go to 'Transfers' Tab
- Choose your desired type of transfer from 'Transfer Type' drop down list
- Choose an existing beneficiary or click on 'Add beneficiary' to send money to a new beneficiary.
- Enter the amount and confirm your transfer. ** Remittance above AED 200,000/- will continue to be accepted from the branches.
• You may need to enter the secure token password to complete your remittance requests
Credit Card
View credit card payment details
- To view your credit card payment details through CBD Mobile App:
- Login to CBD Mobile Banking
- Select the credit card you wish to view
- You can view 'Payment Details' listed under the 'Details' tab of your credit card
- To view your credit card payment details through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards'
- Click on 'Card Details' tab
- You can view your credit card payment details under 'Payment Due Details'
View credit card statement
- To view your statements through CBD Mobile App:
- Login to CBD Mobile App
- Select the Credit Card you wish to view
- Select 'Transactions' tab and choose 'View Statements'
- Go to 'eStatements' tab and choose the month to view your statement
- You can also download your statement by clicking on 'PDF Download'
- To view your statements through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab and go to 'Cards' tab
- Click on 'Statement' tab
- Choose the month from 'Select a month' dropdown and click on 'Submit' button to view your statement.
- You can also download your statement by clicking on 'PDF Download'
View credit card balance details
- To view your balance through CBD Mobile App:
- Login to CBD Mobile App
- Select the Credit Card you wish to view
- You can view available balance and outstanding balance of your credit card under 'Details' tab
- To view your balance through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- You can view available balance and outstanding balance of your Credit Card under 'Credit Cards' section.
Activate credit card
- To activate your credit card through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'Cards' and select the card you wish to activate
- Click on 'Manage' and select 'Activate card'
- Enter card expiry date and submit
- To activate your credit card through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- Select the Credit Card you wish to activate
- Enter expiry date and click on 'Activate'
Setup or Reset/Change Credit Card PIN*
- To setup a new Credit Card PIN or to reset/change your Credit Card PIN:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- Select the Credit Card and click on 'Manage PIN'
- Select card from drop down list
- Enter PIN and confirm the same PIN and click on 'CONTINUE'
*This service is available only through Online Banking
Finance Details
View Fiance Amount/Finance Outstanding Balance
- To view your Finance Amount/Finance Outstanding Balance through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'View All Accounts' on the Dashboard.
- Select the finance for which you wish to view the finance details
- You can view the ‘Finance Amount and Finance outstanding balance’ under finance details
- To view your Finance Amount/Finance Outstanding Balance through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Finance' tab
- All your Finances with outstanding amount balances will be displayed
- Click on the Finance and you can see Finance amount under Finance details
View Finance Start/End Date Details
- To view your Finance Start/End Date through CBD Mobile App:
- Login to CBD Mobile App
- Click 'View All Accounts' on the Dashboard.
- Select the Finance for which you wish to view the details.
- You can view the Finance Start Date under the 'Start Date' tab
- You can view your Finance End Date under the ‘End Date’ tab
- To view your Finance Start/End Date through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Finance' tab
- Click on 'Finance Account Number' to view the details
- You can view the Finance Start Date listed under 'Opening Date' under 'Finance Details' tab.
- You can view your Finance End Date listed under 'Finance Maturity Date' under 'Finance Details' tab.
View Finance Interest Rate
- To view your Finance Interest Rate through CBD Mobile App:
- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard.
- Select the Finance for which you wish to view the finance details.
- You can view your Finance Interest Rate under the tab 'Interest Rate'
- To view your Finance Interest Rate through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Finance' tab
- Click on 'Finance Account Number' to view the details
- You can view your Finance Interest Rate listed as 'Interest Rate' under Finance Details tab.
View Next Installment Amount
- To view next installment amount of your Finance through CBD Mobile App:
- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard.
- Select the Finance for which you wish to view the Finance details
- You can view your next Finance Installment Amount due under the tab 'Next Installment Amount'
- To view next installment amount of your Finance through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Finance' tab
- Click on 'Finance Account Number' to view the details
- You can view the Finance installment amount listed as 'Next Installment Amount' under `Outstanding Finance Details` tab.
View Next Installment Date
- To view next installment date of your Finance through CBD Mobile App:
- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard.
- Select the Finance for which you wish to view the details.
- You can view your Finance Next Installment Date under the tab 'Next Installment Date'
- To view next installment date of your Finance through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Finance' tab
- Click on 'Finance Account Number' to view the details
- You can view your Finance Next Installment Date listed as 'Next Installment Date' under `Outstanding Finance Details` tab.
Document/Personal Details Update
Emirates ID Update
- To update your Emirates ID through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Emirates ID Update'.
- Take front and backside picture of your Emirates ID and click 'Continue'
- Fill up the required details and click on 'Update'
- To update your Emirates ID through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Select 'Emirates ID Update' from Request Type dropdown menu.
- Fill up the required details and also upload your Emirates ID Front Picture and Back picture
- Once you are done, click on 'Update'
- Verify the details provided and click on 'Confirm'
Address Update*
- To update your address through CBD Online Banking:
- Login to CBD Online Banking
- You can update your personal information such as address, mobile number, Emirates ID and email ID by clicking 'Service' tab and click on 'Request' to update your personal information
Email Address Update
- To update your Email Address through CBD Mobile App:
- Login to CBD Mobile App
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Update my email address'.
- Enter your new Email address and click on ‘update’
- To update your Email Address through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Click on ‘contacts details update’
- You can see your existing Email address with the bank in masked format. Click on ‘Email update’
- Enter your new Email ID and submit the request
Mobile Number Update
- To update your Mobile Number through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Mobile number update'.
- Enter your new mobile number and click 'Next'
- Enter OTP received on current registered mobile number with the Bank and submit the request
- To update your Mobile Number through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Click on ‘contact details update’
- You can see your existing Mobile number with the bank in masked format. Click on ‘Mobile update’
- Enter your new mobile number
- Enter OTP received on current registered mobile number with the Bank and submit the request
Branch and ATM Locator
Locate Nearest CBD Branch*
- To find the nearest CBD Branch through CBD Online Banking:
- Login to CBD Online Banking
- Click the ‘Locations’ tab
- The link will open to show you branch and ATM locations along with directions on how to get there using Google Maps
ATMs Location and Map View
- To find CBD ATMs through CBD Mobile App:
- Login to CBD Mobile App
- Go to ‘More’
- Click on ‘Helpful info’ and ‘ATM’
- You can filter based on ATM type, branches and cities.
- To find CBD ATMs through CBD Online Banking:
- Login to CBD Online Banking
- Click the ‘Locations’ tab
- The link will open to show you branch and ATM locations along with directions on how to get there using Google Maps
Rewards and Loyalty
View Reward Points
- To view Reward Points through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'My Points' under 'Reward Points' to view total available Reward Points
- To view Reward Points through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'My Points' under 'Reward Points' to view total available Reward Points
View Rewards Activity
- To view Earned/Redeemed/Bonus/Expiring CBD Reward Points through CBD Mobile App:
- Login to CBD Mobile App
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Activity' under 'Reward Points' to view total earned Reward Points
- Click on 'Redeemed' under 'Reward points' to view total redeemed CBD Reward Points
- Click on 'Bonus' under 'Reward points' to view total Bonus Reward Points
- Click on 'Expiring' under 'Reward points' to view Reward Points that are expiring in next 6 months.
- To view Earned/Redeemed/Bonus/Expiring CBD Reward Points through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Activity' under 'Reward Points' to view total earned Reward Points
- Click on 'Redeemed' under 'Reward points' to view total redeemed CBD Reward Points
- Click on 'Bonus' under 'Reward points' to view total Bonus Reward Points
- Click on 'Expiring' under 'Reward points' to view Reward Points that are expiring in next 6 months.
Rewards History
- To view CBD Reward Points history through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Activity' tab
- Click on 'History' under 'Reward points'
- Click on the month you wish to view the reward points history
- To view CBD Reward Points history through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Activity' tab
- Click on 'History' under 'Reward points'
- Click on the month you wish to view the reward points history
Redeem Reward Points
- To redeem CBD Reward points as cashback through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Cashback' option
- Check available amount as cashback and enter amount in 'Amount to Redeem'
- Select CBD Credit Card from 'Send to' option and click 'Redeem' OR Select CBD Account from 'Send to' option in case you do not have a CBD Credit Card
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To redeem CBD Reward points as cashback through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page.
- Click on 'Yes' to proceed to CBD Reward Portal.
- Click on 'Redeem' under 'Reward points'.
- Click on the 'Cashback' option.
- Check available amount as cashback and enter amount in 'Amount to Redeem'
- Select CBD Credit Card from 'Send to' option and click 'Redeem' OR Select CBD Account from 'Send to' option in case you do not have a CBD Credit Card.
- Enter the One Time Password (OTP) sent to your registered Mobile Number.
- To redeem CBD Reward points as Charity through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Charity' option
- Enter amount in 'Amount to Redeem'
- Select charity from 'Send to' option and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To redeem CBD Reward points as Charity through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Charity' option
- Enter amount in 'Amount to Redeem'
- Select charity from 'Send to' option and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To redeem CBD Reward points as Skyward Miles through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Emirates Skywards' option under 'Miles'
- Enter First Name, Last Name, Skyward account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To redeem CBD Reward points as Skyward Miles through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Emirates Skywards' option under 'Miles'
- Enter First Name, Last Name, Skyward account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To redeem CBD Reward points as Etihad Miles through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Etihad Guest Miles' option under 'Miles'
- Enter Account Name, Etihad account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To redeem CBD Reward points as Etihad Miles through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Etihad Guest Miles' option under 'Miles'
- Enter Account Name, Etihad account # ,Number of miles to redeem and click 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To redeem CBD Reward points to book a flight through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Flight' option under 'Travel'
- Fill up the details as requested and click 'Search flights'
- Choose the suitable flight and click 'Select'
- Review your flight information and click on 'Confirm'
- Enter Passenger information as requested and click on 'Confirm'
- In case of insufficient points to book a flight, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your flight booking, select 'Yes'
- To redeem CBD Reward points to book a flight through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Flight' option under 'Travel'
- Fill up the details as requested and click 'Search flights'
- Choose the suitable flight and click 'Select'
- Review your flight information and click on 'Confirm'
- Enter Passenger information as requested and click on 'Confirm'
- In case of insufficient points to book a flight, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your flight booking, select 'Yes'
- To redeem CBD Reward points to book a Hotel through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
- Click on 'Redeem' under 'Reward points'
- Click on the 'Hotels' option under 'Travel'
- Fill up the details as requested and click 'Search hotels'
- Choose the suitable Hotel by clicking 'Details'
- Provide Hotel Room selection and click 'Select'
- Review hotel booking details and click on 'Confirm'
- Enter Guest information as requested and click on 'Confirm'
- In case of insufficient points to book a Hotel, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your hotel booking, select 'Yes'
- To redeem CBD Reward points to book a Hotel through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Yes' to proceed to CBD Reward Portal
- Click on 'Redeem' under 'Reward points'
- Click on the 'Hotels' option under 'Travel'
- Fill up the details as requested and click 'Search hotels'
- Choose the suitable Hotel by clicking 'Details'
- Provide Hotel Room selection and click 'Select'
- Review hotel booking details and click on 'Confirm'
- Enter Guest information as requested and click on 'Confirm'
- In case of insufficient points to book a Hotel, you can purchase remaining points using your CBD Credit Card to complete the transaction by clicking 'Redeem'
- Enter the One Time Password (OTP) sent to your registered Mobile Number
- To confirm your hotel booking, select 'Yes'
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