Mobile Banking

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Your bank now fits in your phone.

Meet the CBD app

From applying for a CBD account or card right from your sofa to paying your bills and transferring money, we are always at your fingertips and just a tap away.

  • Apply right your your sofa with a simple and fast application
  • Pay instantly bills, friends and more
  • Smart banking with notifications and spending info
  • Get more rewards with discounts, miles and cashback
  • Stay updated on our latest products, services and promotions
  • Log in with the same CBD Online Banking credentials
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Everyday Banking on the go

Transact

  • Transfer money to your own accounts, other CBD accounts or other bank accounts locally or internationally.

  • Make bill payments - Etisalat, Du, Water and Electricity and SALIK.

  • Make one time payments to beneficiaries, quickly and in two ways.

Manage

  • View and save statements so you always have a record of your transactions.

  • Manage and redeem your Attijari Loyalty Points online for cashback or Skywards Miles.

  • Apply for savings and deposit accounts instantly through Mobile Banking.

On the Go

  • Keep better track of your bank account activities and view your transactions.
    Register for Online Banking

  • Access your bank 24 hours a day, seven days a week, all year round, from home, from office, car or even while at the beach. 

  • Request payment transactions and keep your banking close at hand with SMS banking.

Getting started - Activating your App

To start using CBD Mobile Banking app in a few quick steps.You will need to be registered with CBD Online Banking service to use the CBD Mobile Banking App.

Step 1
Download app

Download/Update the CBD Mobile Banking App from Apple Store or Google Play.

Step 2
Account Info

If you already have your CBD Online Banking credentials you can use them in the app and start using it for your everyday banking on the go.

Step 3
Verify OTP

If you are using the CBD Quick App you can continue using the same in our new Mobile banking app by creating a new 4 digit passcode.

Step 4
Register

Registration is completed. You are ready for Banking on the go!

We know how important online banking security is for you. And to provide you with extra protection for your accounts and transactions, we've added the Secure Key, a feature within our mobile banking app, used to generate a unique and single use security code each time you log in to online banking.

You'll need to download the CBD Mobile Banking app and initially set up the Secure Key. The Secure Key works even when you're not connected to the internet and provides you with the passcode you need for online banking transactions that require a second factor of authentication.

You will use it for all the mobile transactions that require additional layer of authentication:

All bill payments and fund transfers above AED 25,000 (this excludes your own account transfers).

You will use it together with your 4-digit token PIN that you need to create in CBD Online Banking (under Online Settings). This way, authentication is based on something you know (4-digit token PIN) and on something you have (6-digit number generated by the digital token app). When you open the app on your smartphone, it will display a random number, which you will enter as your passcode.

Digital Token

Step 1
Download the RSA Secure ID app on your smartphone. To complete the process, please ensure that your mobile number is registered and updated with CBD.
Step 2
Login to CBD Online Banking and place your request for digital token that you will find under Services section.
Step 3
Enter the Binding/Device ID that you will find in the app, under Information details. It will link the digital token to your online banking User ID.
Step 4
Once you bind the token, you will receive a call from a CBD customer agent to verify your request, followed by a SMS with the link.
Step 5
Generate 4-digit token PIN in CBD Online Banking, under Online Settings.

Security

Privacy Security

CBD Mobile Banking uses various security measures and data encryption to ensure your day to day banking is completely safe with a UserID/Password, PIN and security token (CBD Mobile App only) for high level transactions. Some of these security measures are:

  • Personalised activation/registration process with unique one time password code
  • Secure registration process using CBD Online Banking credentials
  • Multilevel checks using personal password/PIN or security token
  • The ability to control your beneficiaries by adding or removing utility bills, internal and external payments details through synchronisation from CBD Online Banking through receiving an OTP (one time password) notification on your mobile.

Mobile Security Tips

  • Lock your phone when not in use. Password-protect your device so that nobody else can use it or view the information. Also be sure to store your device in a safe location.
  • Call us on 600 527223, if you have lost your phone and we will disable your mobile banking user ID and password temporarily. In case you have changed your mobile phone number, please let us know and we will update your contact details.
  • Clear mobile frequently by deleting text messages from financial institutions, especially before sharing, discarding or selling your device.
  • Never disclose via text message any personal information (account numbers, passwords, or other personal information) that could be used for ID theft. View more on Security

 

FAQs

Our app

What can I do on the app?
With our app you can do pretty much anything when it comes to your money. It’s designed to let you do the things you love, whilst making sorting out your money a two-minute job you can do on the way to meeting friends. So with that in mind, we’ve made sure the CBD app lets you view your balance and statements, check your transaction history, make payments as well as transferring money locally and internationally. It can tell you where your nearest ATM is and there’s even a handy budget & expenses tracker to help you manage your spending more efficiently.
Can I download the app on two different phones?
That, friend, is a no. For your security, we need you to keep the CBD app on one phone at any given time. If you get a new phone, you can of course install it there once you’ve deleted it from your old handset.
Can I use the app abroad?
Of course you can use it abroad! You just need an active internet connection and you’ll be able to login like you do in the UAE.
Do I get discounts for using the CBD app?
Enjoy hundreds of dining and lifestyle offers across the UAE. Click on ‘Offers’ or ‘View all offers’ from your dashboard to see what we have in store for you including Buy One Get One Free and discounts up to 25%. You can filter based on your desired categories and/or location to select the vouchers you wish to redeem. What’s more, you can view the nearest offers to you when you turn your location on.

Security

How to use my secure token?
Enter 4 digit token PIN followed by the 6 digit token code. You can find your Token code on your login screen and in the Security settings page (More > My Profile > Security).
How can I register for a secure token?
Easy! Just follow below simple steps:
  1. Go to ‘More’ page from the app and select ‘My profile’
  2. Go to ‘Security’ and select ‘Secure token’
  3. Set up Secure your 4-digit Token PIN (We’ll ask for this PIN when making transactions on the Online Banking website, along with the 6-digit Secure Token code).
What is a secure token?
A Secure Token is an application that works without the need for internet to generate a 6-digits Pass-code that you will need for Online Banking transactions. You can enable your Secure Token in the ‘Security Settings’ page (More > My Profile > Security > Secure Token).
How can I be sure my information is secure if my mobile device is lost or stolen?
You should always use the log off button to close your session after using the CBD Mobile App. For your security, even if you don't log out, your session will time out after 3 minutes of inactivity. After this, anyone using your mobile device will have to login again to access your account information. We also recommend that you do not write your User ID and Password in another app on your device, for instance in the Notes app.
I can't seem to login to the app?
You might be using the wrong details, or the app may have been locked – it may happen after multiple incorrect login attempts. Give our lovely customer service team a call on +971 600 575 556 and they’ll get you access in no time.
How do I setup Touch ID and Face ID?
If your smartphone has a fingerprint option, you can activate Touch ID login in your security settings under the ‘More’ menu (More > My profile > Security > Enable Touch ID). For iPhone X, you can use Face ID to login by simply activating it in your security settings under the ‘More’ menu (More > My profile > Security > Enable Face ID). If you are facing any difficulties, you can try to disable and re-enable Face ID to get it working.
What should I do if I forget my app password?
Easy! Just click ‘forgot password’ on the app login page, we’ll help you to safely set a new one.
Is the app secure?
We like to have fun and enjoy life at CBD, but security is something we take very seriously. We’ve taken every possible measure to ensure the safety of your personal and banking details, and we also advise you use a secure password (no birthdays, that’s for sure). To make things easier, you can also use your fingerprint (for iPhones and compatible Android phones) as well as Face ID (for iPhone X).
See more

Transfers and bill payments

Can I pay someone else’s CBD card bill?
You can do that too! Just follow these simple steps:
  • Select ‘Pay’ from the app menu
  • Select ‘Credit cards’
  • Select ‘Someone else’s CBD card’
  • Confirm the payment details and it’s done!
Can I pay my credit card bill from another bank?
Of course you can! Just follow these simple steps:
  • Select ‘Pay’ from the app menu
  • Select ‘Credit cards’
  • Select ‘Other banks cards’
  • Confirm the payment details and it’s done!
How can I pay a bill?

With less fuss than ever and what’s more, once you pay a bill using the CBD app, we will remind you to pay it every month when it is due. Just follow these few steps:

  • Select ‘Pay’ from the app menu
  • Select ‘Bills’
  • Choose an existing Bill or add a new one
  • Enter the payment details and it’s done!
How do I edit or delete a beneficiary?

You can easily update or remove a beneficiary:

  • Select ‘Pay’ from the app menu
  • Select either ‘Transfers’ or ‘Bills’
  • Select ‘Beneficiaries’
  • Click on ‘Edit’ to update or delete your beneficiary.
How can I transfer money?
Very easily! Use the app to transfer your money locally or internationally in few simple steps:
  • Tap ‘Pay’ and ‘Transfer’ from the app menu
  • Choose an existing beneficiary or add a new one
  • Enter the amount and confirm your transfer.
  • Sit back and enjoy how easy it was!
How can I pay my CBD credit card bill?
You can use the app to pay your credit card bill by following these few steps:
  • Select ‘Pay’ from the app menu
  • Select ‘Credit cards’
  • Select ‘My CBD Card’
  • Confirm the payment details and it’s done!
See more

Your profile

How do I track my spending?
Easy! Just go to the ‘Spending’ page from the app where you can track your spending in one snapshot with our visual chart. You can also set up a budget for each spending category to help you stay on track.
How do I create a budget?
Just go to the ‘Spending’ page from the app and select ‘Budget’ and add the target for your spending categories.
How do I track my budget?
Taking charge of your finances was never easier. After setting up your budget (Spending > Budget), you will be able to track your total expenses against your total budget or compare expenses vs budget for each spending category.
How do I edit my budget?
Just click on ‘Edit’ at the top of Budget page to update desired spending targets (Spending > Budget > Edit)
How do I monitor my transactions?
With automatic categorization of your spending, you can view and track all your transactions from all your accounts and cards in one place, so you know exactly where your money goes. Just go to the ‘Spending’ page from the app and select ‘Transactions’.

Account details

How will I receive my account statement?
In the easiest way possible! You can see monthly statements, as well as all your transactions, by clicking on your desired account and select ‘View Statements’. What’s more, you can download a PDF for your records.
Where can I find my IBAN?
You can see your IBAN and all your account information by clicking on your desired account from your dashboard.
Can I download and print my eStatement?
Yes, just go to ‘eStatement’ page (Dashboard > Account details > View Statements > choose month) and select ‘View PDF’. From there, you can select the download or print option under the ‘Share’ button.

Manage your cards

How can I pay my CBD credit card bill?
You can use the app to pay your credit card bill in a few simple steps:
  • Select ‘Pay’ from the app menu
  • Select ‘Credit cards’
  • Select ‘My CBD Card’
  • Enter the payment details and it’s done
My card is expiring soon what do I do?
We’re way ahead of you, we’ll mail you your new card prior to the expiry date of you current one. If you have any queries, please call our customer service team on +971 600 527223.
How can I manage my cards in the app?

You can manage your cards by going to the ‘Card’ page in the app where you can:

  • Activate your card
  • Set up and change PIN
  • Report your card lost or stolen
  • Temporarily lock your card
How do I activate and setup my PIN for my debit card or credit card?
Easy! You can activate and set up your debit card PIN during the app registration process. For credit cards, simply visit the ‘Cards’ page in the app once you are logged in.
How do I change my PIN for my debit card?
You can change your debit card PIN number anytime by going to the ‘Cards’ page in the app.
What should I do if I’ve lost my card!
How can I lock my card?
It’s easy to temporarily lock and unlock your card at any time in the ‘Cards’ page, simply toggle the lock button ON and OFF whenever you need, it works in real time. If your card has been lost or stolen, select the ‘Report lost or stolen’ option in the ‘Cards’ page and it will be immediately and permanently blocked.
See more

Card details

Where can I find my credit card details?
You can find all your credit card details such as credit limit, available balance, outstanding balance and payment details by clicking on the desired credit card from your dashboard.
How will I receive my credit card statement?
In the easiest way possible! You can see monthly statements, as well as all your transactions, by clicking on your desired credit card from your dashboard.
Can I download and print my credit card eStatement?
Yes, just go to ‘eStatement’ page (Dashboard > card details > statements > eStatement) and select the desired month. Click on ‘Share’ to download and print your eStatement.

Warning

If the account balance is below the Minimum balance thresholds, then the corresponding breach of Minimum balance charges will apply. For complete product details and warnings, please refer to the Key Facts Statement document.

Download the CBD App and access your financial future from the palm of your hand.

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