Help and Services
Frequently Asked Questions (FAQs)
For your convenience, we have developed the FAQs below to help you with any enquiries.
Frequently Asked Questions
Accounts
1. Is there a minimum balance to be maintained in the CBD Digital Current Account?
Yes, for Personal Banking Account a monthly average balance of AED 5,000 is to be maintained to avoid fall below fees.
2. What are the charges if the minimum monthly average balance is not maintained?
For Personal Banking Account a fall below fee of AED 105 (inclusive of 5%VAT) will be applied if the minimum monthly average balance is not maintained. Please see all fees and charges on our website fees-charges.
3. What fees, charges and interest rates apply to the CBD Accounts?
You can check all fees and charges on our website fees-charges.
4. When will the Current Account be activated?
The CBD Current Account will be activated post Account opening journey is completed.
5. How do I apply for bank Account statements?
Your Account statements are available in PDF format on both the CBD Online Banking platform and the CBD Mobile Banking application.
6. How do I receive a stamped bank Account statement and what are the charges?
You can get stamped bank Account statement through the CBD Mobile Banking application and you will not be charged. Alternatively, you can apply for original stamped bank Account statement at a branch. Our fees and charges are regularly updated on our website. Please click here to view the most recent Fees & Charges for your desired service.
7. How to download the statements using the CBD Mobile Banking application?
Your account statements are available in PDF format on both the CBD Online Banking platform and the CBD Mobile Banking application.
- Login to CBD Mobile Banking with your registered credential
- Select your Account from the app menu
- Select ‘eStatements’
- Select the month and share the PDF format either to your email address or via WhatsApp
8. How to download the statements using Online Banking platform?
- Log in to Online Banking with your registered credentials
- Select ‘Accounts’ from the overview page on the online portal
- Select ‘Account number’
- Select ‘Statements’
- Select the month
- Download and save the PDF
9. How do I get the letter which includes my IBAN details?
IBAN letters are available in PDF format on both the CBD Online Banking platform and the CBD Mobile Banking application. You can find your IBAN printed on your monthly statement as well.
10. How can I deposit cash into my Account?
You can deposit cash using:
- CBD ATMs which has CDM facility.
- Branch tellers.
11. What is the limit for daily cash deposits through CBD ATMs?
Daily Cash deposit limits using CBD ATMs are as follows
- Direct Segment – AED 10,000.
- Personal Segment – AED 40,000.
12. What is the process for closing a CBD Account?
According to Terms & Conditions, Bank reserves the right to close your Current or Saving Account if the Account balance is ‘zero’ with no activity for ninety (90) consecutive days or more, or Monthly Maintenance Fee (or similar) could not be collected in its full value from their Account for ninety (90) consecutive days.
You can visit your nearest CBD Branch and request to close the Account. You are required to present your passport or Emirates ID. Our branch team will advise you on the timelines after verifying your banking relationship.
13. How do I close my Account while I am out of the country?
Should the Account holder decide not to return to the UAE, he/she are required to first clear the available balance in the Account, and write to us at [email protected] using the registered email address with the bank. The Account closure request will be actioned subject to approval.
14. How do I reactivate a dormant or a locked Account?
To reactivate a dormant or a locked Account, please visit our CBD branch. Please note you will need to provide your original valid Emirates ID or passport. Upon validation of documents, the Account will be activated in 2 working days. In case of other requirements the Branch staff will advise further.
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