الحماية
What we do to protect you
- We have a robust firewall technology to prevent unauthorised access to the Bank's systems.
- Our security team is constantly monitoring the system for suspicious activity and automatic alerts are generated if any abnormal activities are detected.
- We may sometimes delay or decline transactions that are out of your regular transaction patterns until we can confirm that you are making the transaction.
- After a period of inactivity, we will automatically log you out of Online Banking to reduce the risk of anyone else accessing your account while you leave your computer unattended.
- If we do call you or email you, we will never ask you for your personal information, online credentials or any other sensitive details.
Commercial Bank of Dubai will never
- Ask for your personal information or any other sensitive information
- Threaten to close your account or charge if you do not follow the steps in the email
- Send you offers that sound to good to be true
Identifying an email from Commercial Bank of Dubai
We will always:
- Display the last four numbers of your account; by default, this will be your main account.
- Greet you personally using your title and name.
- Use links in our emails that will go to www.cbd.ae. If we need you to take action on something, we will ask you to login to CBD Online Banking and do it from there. Occasionally, we might send you a link to a website for one of our trusted partner sites but you will never be expected to give any security details when visiting these.
We will never:
- Ask you for your password, account or confidential information, online credentials or any other sensitive details over the phone, via email, SMS or social media. If you get an email asking for any of these claiming to be from Commercial Bank of Dubai, forward it to [email protected] and call us on 600 575 556 immediately. Delete it from the system and never reply to it.
- Threaten to close your account or add a charge if you don’t do what it says. If you are unsure whether an email is really from us, please get in touch so we can confirm it with you.
- Claim to confirm important system information via email due to system and security upgrades.
Take care of your cards:
Don’t let anyone else use your credit card. Only carry the cards you need in case you have your wallet / purse stolen. Keep your credit card safe and avoid leaving it in unattended bags, jackets or cars. Get a new card:
- If you lose your card or if it’s stolen then tell us straight away on 600 575 556 —remember to keep this number safe or save it in your mobile phone for future reference
- If delivery of a new card seems slow, query it with your bank immediately.
- Sign new cards as soon as you receive them.
- Destroy old cards by cutting through the magnetic strip.
- Make sure your post is secure and that you know when to expect your credit cards if you have ordered new ones. If you don't receive your statement or card, or your mail appears to have been tampered with please call CBD immediately on 600 575 556.
As per our privacy policy and information security policy, CBD will never request you to disclose your account number, Credit Card information, User ID , Personal Identification Number (PIN), Telephone Identification Number (TIN), Password or any such information through emails.
If you receive any such email or written communication which appears to have been sent from CBD seeking personal or confidential information, please don’t answer it - instead contact us immediately at [email protected] and we’ll take the required steps.
We also suggest you follow the below mentioned important steps to avoid becoming a victim of a phishing scam while using CBD online services:
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