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FAQ

Cards

1. How can I activate my Debit Card or Credit Card?
To activate your new Debit Card, you can:
  1. SMS the following to 4266, ACT LAST 4 digits of the card, through your registered mobile number
  2. Login to CBD Mobile or Online Banking
  3. Call 600 575 556 and follow the Interactive Voice Response system (IVR) instructions or
  4. speak to one of our Phone Banking representatives

How to activate through CBD Mobile Application:

1. Download CBD Mobile Application.
2. Login to CBD Mobile Application with registered credentials.
3. Go to ‘Cards’ and select Debit Card or Credit Card.
4. Click on ‘Activate card’

How to activate through Online Banking:

1. Go to Online Banking through the link https://www.cbd.ae/personal/discover/ways-of-banking/online-banking
2. Login with your registered credentials.
3. Click on ‘Accounts’.
4. Click on ‘Cards’.
5. Choose ‘Debit Card or Credit Card’.
6. Click on option ‘Activate’.


2. How do I change my Debit Card or Credit Card PIN?
You can change your Debit Card and Credit Card PIN number by logging on to your mobile application:
  1. Login to CBD Mobile Application with your registered credentials
  2. Go to ‘Cards’ and select ‘Debit Card or Credit Card’
  3. Click on ‘Change PIN’
  4. Enter PIN and confirm the same PIN and ‘Continue’

3. What should I do if I forgot my debit card or credit card PIN?

If the card PIN is not blocked

You can reset the PIN Through CBD Mobile Application
  1. Login to CBD Mobile Banking
  2. Go to ‘Cards’ and select the Debit Card
  3. Click on ‘Change or unblock PIN’
  4. Enter PIN and confirm the same PIN and click Next
  5. Enter the OTP you received on your mobile number and click next

If the card PIN is blocked (After 3 unsuccessful PIN entries):

Please call our contact center team on 600 575 556 and they will help you reset your PIN.
  1. Press 1 for 'Banking Services'
  2. Enter your 16 digit card number or account number
  3. Enter the PIN
  4. Press 1 for 'Debit Card' or press 2 for 'Credit Card'
  5. Press 0 to speak to Contact Center Agent

4. How do I cancel my credit card?
You can cancel your credit card by calling us on 600 575 556 between 9AM to 5PM seven days a week.
  1. Press 1 for 'Banking Services'
  2. Enter your 16 digit card number
  3. Enter the TIN
  4. Press 2 for Credit Card
  5. Press 0 to speak to Contact Center Agent

5. My card is expiring soon what do I do?
We will dispatch your new credit card through courier 2 weeks prior to the expiry date of your existing card.
If you have any queries, please call our Contact Centre team on 600 575 556.

6. How can I pay my Credit Card bill?

For customers who have an existing CBD account

You can use the CBD Mobile Application to pay your credit card bill:

  1. Login to CBD Mobile Application with your registered credentials.
  2. Select ‘Pay’ from the app menu
  3. Select ‘Credit Cards’
  4. Select ‘My CBD Card’
  5. Enter the payment details
You can also pay your credit card bill using the CBD Cash deposit machines available at our branches.

For customers who do not have an existing CBD account

You can pay your credit card bill by way of:
  1. Exchange houses
  2. Local fund transfer
  3. CBD cash deposit machines

7. How do I request for a Credit Limit increase?
You can call our customer service team on 600 575 556 between 9AM to 5PM seven days a week, and place the request for a credit limit increase.
Please note that limit increases are subject to the completion of 6 months card usage with no late payment fees.

How to connect with our CBD Contact Center

  1. Press 1 for 'Banking Services'
  2. Enter your 16 digit card number
  3. Enter the TIN
  4. Press 2 for Credit Card
  5. Press 0 to speak to Contact Center Agent

8. How to Apply for an Easy Payment Plan?
Easy Payment Plans can be done through our Online Banking and CBD Mobile Application.

Through Online Banking:

  1. Login to Online Banking with your registered credentials.
  2. Select ’Easy Payment Plan’ under ‘Card Services’.

Through CBD Mobile Application:

  1. Login to CBD Mobile Application with your registered credentials.
  2. Go to ‘Cards’ and select the credit card you want to use to avail the EPP
  3. Go to ‘Services’
  4. Select ‘Easy Payment Plan’

10. When will the debit card be delivered?
The debit card will be delivered within one week of account opening subject to Bank’s requisite regulatory checks.

11. Can CBD debit cards be used internationally?
CBD provides an international debit card which can be used worldwide.

12. Can a CBD Digital Current Account customer apply for a credit card?
Yes, the customer can apply for a CBD Credit Card by logging to CBD Mobile App and requesting for the same.
The credit card application will be subject to Bank’s verification process and approval will be at Bank’s sole discretion.

13. My transaction is placed on hold or has been declined in my Account / Card. When will the amount be released?
If the merchant has not claimed the funds held in your Account / Card, the amount will be auto released in 12-14 days.

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