FAQ

Silver Account is an account which allows customers to buy/ sell Silver

Silver account can be opened by individual customers.

A minimum silver value of AED 50 must be purchased

There is no minimum balance requirement for this account

There are no additional charges for buying and selling in silver currency

CBD customers can only purchase and sell silver as currency similar to other foreign currency accounts, trading, physical delivery of the metal as silver is currently not available.

Silver account can be opened by CBD individual customers through CBD Mobile App.

The features of silver account are as below:

• Easy and quick account opening in the form of Current Account through click of a button
• No need of holding physical silver
• Trade in ounces and with ease from anywhere
• Customer can BUY/SELL on digital channels as per applicable FX rates

Yes. Our CBD Digi account can be opened with no minimum balance (new customers only) and no salary transfer. There are no charges for withdrawals, most remittances, a debit card or cheque book.

Yes. You can open and begin using a CBD Digi and current accounts in just a few minutes using our banking app and your Emirates ID.

Use our quick and easy online form to apply for savings and deposit accounts.

You can become a Smiles millionaire by earning points on your digi account or with a chance to win up to 1 million Smiles points. Redeem your points across a range of categories including travel, entertainment and valet parking.

Yes. UAE nationals and UAE residents aged over 21 years can open a CBD Foreign Currency account. We offer most major currencies, including EUR, CAD, USD, GBR, AUD, CHF and SEK.

We know the secret to reaching your savings goals is to choose the right product. This is why we offer a range of different savings options.

These include the easy-to-use ESaver option and a range of premium products available to CBD Elite customers. You can also earn up to 8.25% returns after 36 months with our Bonus Booster product.

Get more information on our savings products and competitive interest rates here.

The realized profits can be transferred out as long as net equity is above the minimum collateral required for the outstanding open trades.

If at any time the open position exceeds the funds available on the account, the client is at risk of a close-out. Client will be notified at margin utilization levels of 75%, 80%, 85%, and 90%. During the margin call, client is required to deposit more funds into the account. In the event that no action is taken, CBD will close all of the open positions when margin utilization reaches 95%.

Leverage is the ability to control large amounts of capital using very little money; the higher the leverage, the higher the level of risk. CBD Tradr enables the client to gear up the investment capital through leverage in order to generate higher return in volatile markets.

No, all trades will be cash settled; any profit or loss would be settled at the closing price. No physical delivery of currencies or precious metals would be possible.

It will take 1 day to move the funds.

Client will open a CBD Tradr account.CBD operations team will move the funds from Current account to CBD Tradr platform.

For Margin trading
Client will open a margin trading account to fund the margin. CBD operations team will move the funds from the margin account to the platform upon request from the client.

CBD will send the login credentials over email once the user profile is setup.

CBD will make an assessment for suitability after submission of documents.

The following documentation is required before using the platform:

• Investment Master Agreement (IMA).
• Dealing Mandate.
• On-boarding form.

It will take a week after submission of all necessary documents.

Gold account can be opened by CBD individual customers through digital channels at CBD mobile app.

There are no additional charges for buying and selling in gold currency

CBD customers can only purchase and sell gold as currency similar to other foreign currency accounts, trading, physical delivery of the metal as gold is currently not available.

There are no cut off timings and this service is available 24x7

There is no minimum balance requirement for this account

The traded value will be in ounces.

The offer is valid for conventional segment.

There is no minimum value required for purchase of gold

Gold account can be opened by individual and small business customers.

The features of gold account are as below:

• Easy and quick account opening in the form ofCurrent Account through click of a button
• Trading values as per published rates by CBD treasury
• No need of holding virtual gold , trade with the ease from anywhere
• Customer can BUY/SELL on digital channels as per applicable FX rates

GOLD Account is an account which allows customers to buy/ sell Gold

Noor Life Care is a unit linked plan that offers you savings, investment and protection all in one product. This product is designed not only to protect you and your savings during uncertain events, but also to ensure your peace of mind.

To apply for Noor Life Care you should be:

• CBD customer with valid UAE or GCC residence visa.

To apply for Life Care you should be between 18 years to 64 years old at entry and not exceeding 99 years at the maturity of the plan.

You can make them monthly, quarterly, half yearly or yearly. /Ad-hoc Payments can be made at the time of commencement or any time later for an active Takaful Certificate.

On maturity of Noor Life Care you will receive Fund value.

With Noor Life Care you will get:

• Wealth accumulation opportunities through investments in your choice of funds
• An option of whole of life cover along with a number of additional benefits that can help protect against the financial impact of severe illness and accident
• Flexibility to change the plan as your circumstances change
• Contribution payments for a limited period, and life cover and investment opportunity that can be continued for an extended period of time.

Noor Life Care is available in both AED and USD.

Minimum plan term is 5 years till you reach the age of 99 years.

Minimum Contribution for Noor Life Care is 500 AED per month

• Minimum Sum Assured is AED 100,000
• Maximum Sum Assured is AED 30,000,000

You have an option to select the Limited Payment terms for 5 year or above or equal to Plan term.

Chose the payment method that suits you, you can pay it by Standing Order, Credit Card, Cheque & Third Party Payments allowed from Parents, Grand Parents, Spouse or Company.

Sum assured at the time of death or the value of units, whichever is higher is paid to the beneficiary.

The Participant may withdraw the entire Cash Value by making a written request at any time before the Maturity Date of this Takaful Certificate. The Company will pay the Cash Value of the PIA. The Cash Value will be equal to the total number of units allocated to the PIA. The units are redeemed with reference to the Bid Price of the relevant Fund(s) at the next Valuation Date following the receipt of the request to Surrender. On receipt of such request this Takaful Certificate shall immediately cease. AED 100 will be  a surrender charge

The charges depend on the Contribution payment term that you selected for the plan:

The grace period for making payment is 90 days from the Contribution due date.

• Passive War Risk - (PWR) - In Built, no extra cost
• Accidental death benefit ,
• Additional Level Term Death,
• Waiver of Contribution,
• Perm. Total Disability (Acc.)
• Perm. Total Disability (Add.)
• Critical Illness Benefit
• Medical Expense
• Repatriation Expense

Reinstatement is allowed within 2 years from the first unpaid Contribution due date

You can add and change beneficiaries anytime during the Takaful Certificate term; however, in case of minor below 18 years age, guardian must be notified. The beneficiary can also be chosen as per “UAE Shariah Law”.

Partial encashment is possible after the 2nd year of the Takaful Certificate

The net asset value of all the units allocated to the PIA. The Cash Value at any point in time will be the sum of the value of units of each Fund allocated to the Takaful Certificate. The Cash value can be determined by multiplying the number of total units held by the prevalent Unit Price less the applicable Surrender Charges.

The cover is worldwide and continues subject to receipt of regular Contribution, if you are planning to leave UAE, you to inform us about your new destination with updated contact details.

You can directly contact Noor Takaful PJSC in case a claim arises. The e-mail id is if.support@noortakaful.com contact no is +971 8006667.

To claim maturity we require:

• Original Takaful Certificate Document
• Passport Copy
• Visa Copy

In case of death claim following documents are required:

• Copy of Death Certificate (attested by UAE Embassy in the country where the Death has occurred as well as Ministry of Foreign Affairs in UAE)
• Copy of Police Report (if necessary
• Copy of Succession Certificate
• Nominee Details
• Death Claim Form and other documents as maybe required by the Company case to case basis.

* Noor Takaful may request for originals

Discharge receipt will be issued by Noor Takaful within 30 working days post receipt of the valid documents under all non-early claims. Claim amount will be provided post receipt of the signed discharge form.

Noor Smart Save is a unit linked plan that offers you savings, investment and protection all in one product. This product is designed not only to protect you and your savings during uncertain events, but also to ensure your peace of mind.

To apply for Noor Smart Save you should be CBD customer with valid UAE or GCC residence visa.

To apply for Smart Save you should be between 18 years to 64 years old at entry and not exceeding 80 years at the maturity of the plan.

You can make them monthly, quarterly, half yearly or yearly. /Ad-hoc Payments can be made at the time of commencement or any time later for an active Takaful Certificate.

With Noor Smart Save you will get:

• Wealth accumulation opportunities through investments in your choice of funds
• Upfront Bonus as multiple of term. For example: 25 years plan of 5,000 pm contribution will be entitled for a bonus of 75% of the annual contribution which would amount to 45,000 subject to terms and conditions. 
• Number of additional benefits that can help protect against the financial impact of severe illness and accident
• Flexibility to change the plan as your circumstances change
• Contribution payments for a limited period, and life cover and investment opportunity that can be continued for an extended period of time.

Noor Smart Save is available in both AED and USD.

Minimum plan term is 5 years till you reach the age of 99 years.

Minimum Contribution for Noor Smart Save is 500 AED per month

• In built Sum Assured is AED 5,000 or USD 5,000
• Maximum Sum Assured under Additional level Term is AED 10,000,000

You have an option to select the Limited Payment terms for 5 year or above or equal to Plan term.

Chose the payment method that suits you, you can pay it by Standing Order, Credit Card, Cheque & Third Party Payments allowed from Parents, Grand Parents, Spouse or Company.

The Participant may withdraw the entire Cash Value by making a written request at any time before the Maturity Date of this Takaful Certificate. The Company will pay the Cash Value of the PIA. The Cash Value will be equal to the total number of units allocated to the PIA. The units are redeemed with reference to the Bid Price of the relevant Fund(s) at the next Valuation Date following the receipt of the request to Surrender. On receipt of such request this Takaful Certificate shall immediately cease. AED 100 will be  a surrender charge

The charges depend on the Contribution payment term that you selected for the plan. For detail, you may contact if.support@noortakaful.com

A period of three (3) months after the Regular Contribution due date allowed for payment of each such contribution, during which the cover will remain in force.

Following riders are available for Takaful Certificateholder aged 18 years & above at additional cost

• Accidental death benefit ,
• Additional Level Term Death,
• Waiver of Contribution,
• Perm. Total Disability (Acc.)
• Perm. Total Disability (Add.)
• Critical Illness Benefit

You can add and change beneficiaries anytime during the Takaful Certificate term; however, in case of minor below 18 years age, guardian must be notified. The beneficiary can also be chosen as per “UAE Shariah Law”.

Partial encashment is possible after the 2nd year of the Takaful Certificate upto 75% of the Cash Value.

The net asset value of all the units allocated to the PIA. The Cash Value at any point in time will be the sum of the value of units of each Fund allocated to the Takaful Certificate. The Cash value can be determined by multiplying the number of total units held by the prevalent Unit Price less the applicable Surrender Charges.

The cover is worldwide and continues subject to receipt of regular Contribution, if you are planning to leave UAE, you to inform us about your new destination with updated contact details.

You can directly contact Noor Takaful PJSC in case a claim arises. The e-mail id is if.support@noortakaful.com contact no is 8006667.

To claim maturity we require:

• Original Takaful Certificate Document
• Passport Copy
• Visa Copy

In case of death claim following documents are required:

• Copy of Death Certificate (attested by UAE Embassy in the country where the Death has occurred as well as Ministry of Foreign Affairs in UAE)
• Copy of Police Report (if necessary
• Copy of Succession Certificate
• Nominee Details
• Death Claim Form and other documents as maybe required by the Company case to case basis.

* Noor Takaful may request for originals

Discharge receipt will be issued by Noor Takaful within 30 working days post receipt of the valid documents under all non-early claims. Claim amount will be provided post receipt of the signed discharge form.

If your OTP gets blocked, you will need to wait for 3 hours for the OTP to be unblocked and then call us on 600 575 556 to resume the registration process.

The new OTP will be sent to your registered mobile number when you resume the registration process.

For individual accounts/cards, please call 600 575 556 and follow these steps

• Select the preferred Language
• Select the option of (CBD Customer)
• Select the option of (Banking Services)
• Enter your account/Card Number
• Select the option to request a new TIN (Telephone Identification Number).
• Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.
• Create your own 4 – 6 digits Telephone Identification Number

In addition, you can register for the service through Online Banking by following these steps:

• Go to Services page and click on Other Channels Settings.
• Click on Phone Banking Registration and accept Terms and Conditions.
• Get a One Time Password on the mobile number registered with us.
• Enter the One Time Password and create Phone Banking TIN and Phone Banking FTIN to complete the registration.

For company accounts, please visit any CBD Branch.

To activate your Debit or Credit Card, please call us on 600 575 556 and follow below steps

• Select the preferred Language
• Select the option of (CBD Customer)
• Select the option of (Card Activation & PIN Services)
• Enter your Card Number
• Enter the expiration month and year
• Create your own card PIN

You can change your debit or credit card PIN by calling us on 600 575 556 and following these steps

• Select the preferred Language
• Select the option of (CBD Customer)
• Select the option of (Card Activation & PIN Services)
• Enter your Card Number
• Select the option of (To generate your card PIN).
• Select the option of (To change your card PIN).
• Select the card you wish to change the PIN for
• Enter existing card PIN
• Create your new card PIN

If the minimum amount due is paid in full on the first payment post the statement is issued for the previous statement cycle, then the payment will be applied as follows:

• Balance Transfer/ EPP Installments due on any Installment Payment Plan transaction
• All Unpaid interest, Cash Advances Charges and other costs shown on any previous Statement/ Current Statement of Account.
• All Unpaid Cash Advances shown on any previous Statement of Account.
• All unpaid Card Transactions shown on any previous Statement of Account.
• All Unpaid Revolving Balance Transfer shown on any previous Statement of Account.
• All Unpaid Cash Advances shown on the current Statement of Account.
• All Unpaid Card Transactions shown on the current Statement of Account.
• All Unpaid Revolving Balance Transfer shown on the current Statement of Account.

If the minimum amount due is not paid in full on the first payment post statement issuance for the previous statement cycle, then the payment will be applied as per the Bank’s discretion.

Yes, you can avail multiple BTs. However, the settlement of the BT will be done on a “First in – First out” basis no matter the tenor of the BTs.

E.g. if you take a BT on 1^st January 2018 for 12 months and then another BT on 1^st February 2018 for 6 months, you must settle the 12 month BT first prior to being able to settle the 6 month BT.

CBD offers all types of Personal Loan against Salary Transfer or Hypothecation of FD as listed below:

• New Personal Loan
• Top-up of existing Personal Loan
• Buy-out / transfer of Personal Loan from other Bank (with or without topping up the Loan amount)

The minimum age requirements is 21 years and maximum age is 70 years at the last installment due date for UAE nationals and expats.

It’s a secured financing/lending against FD/TD hence, CBD doesn’t require any Insurance cover from customer.     

Yes, you can break your FD/TD subject to settlement of your Loan outstanding. 

You can avail Loan facility with flexible tenure up to 48 months.

It a type of financing facility also called as secured lending against pledge of Fixed Deposit to facilitate customer to raise short-term money without breaking a fixed deposit (FD). Under this variant of Personal Loan – secured lending against FD, the customer will enjoy a low profit/interest rate as compared to regular variant of personal finance/loan product which is the main advantage and attraction for the customer

You can simply fill up the Apply Now Form available on this page and one of our representatives will contact you within 24 hours to process your request. Alternatively you may call our Call Center on 600 575 556.

You can simply fill up the Apply Now Form available on this page and one of our representatives will contact you within 24 hours to process your request. Alternatively you may call our Call Center on 600 575 556.

You can simply fill up the Apply Now Form available on this page and one of our representatives will contact you within 24 hours to process your request. Alternatively you may call our Call Center on 600 575 556.

An Easy Payment Plan (EPP) allows you to convert large ticket purchases on your CBD Credit Card into equal monthly installments of up to 12 months. These plans usually carry a processing fee of up to 3% linked to the tenor of the plan. But especially for Brighton College and Dwight School parents, CBD will offer EPP at 0% interest and 0% Processing Fee for a period of up to 12 months, so you can pay you children’s school fees at the above-mentioned schools using your CBD Credit Card and split the fee-amount for FREE into 12 installments.

In the easiest way possible! You can see monthly statements, as well as all your transactions, by clicking on your desired credit card from your dashboard.

Yes, just go to ‘eStatement’ page (Dashboard > card details > statements > eStatement) and select the desired month. Click on ‘Share’ to download and print your eStatement.

You can manage your cards by going to the ‘Card’ page in the app where you can:

• Activate your card
• Set up and change PIN
• Report your card lost or stolen
• Temporarily lock your card

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘My CBD Card’
• Enter the payment details and it’s done

You can easily update or remove a beneficiary:

• Select ‘Pay’ from the app menu
• Select either ‘Transfers’ or ‘Bills’
• Select ‘Beneficiaries’
• Click on ‘Edit’ to update or delete your beneficiary.

With less fuss than ever and what’s more, once you pay a bill using the CBD app, we will remind you to pay it every month when it is due. Just follow these few steps:

• Select ‘Pay’ from the app menu
• Select ‘Bills’
• Choose an existing Bill or add a new one
• Enter the payment details and it’s done!

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘My CBD Card’
• Confirm the payment details and it’s done!

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘Other banks cards’
• Confirm the payment details and it’s done!

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘Someone else’s CBD card’
• Confirm the payment details and it’s done!

• Tap ‘Pay’ and ‘Transfer’ from the app menu
• Choose an existing beneficiary or add a new one
• Enter the amount and confirm your transfer.
• Sit back and enjoy how easy it was!

1. Go to ‘More’ page from the app and select ‘My profile’
2. Go to ‘Security’ and select ‘Secure token’
3. Set up Secure your 4-digit Token PIN (We’ll ask for this PIN when making transactions on the Online Banking website, along with the 6-digit Secure Token code).

No interest is paid in case of pre-matured withdrawals. Only principle amount will be returned.

Sorry, topping up of existing deposit is not permitted. However, you can always open a new/additional Paluwagan deposit.

Sorry, partial withdrawals are not permitted. 

It is free of charge.

Monthly pre-fixed amounts are transferred to the Paluwagan deposit account through a linked Standing Order instruction, which will be set-up on your current/savings account at the time of applying for Paluwagan deposit account. 

Please note that if the linked standing order fails to credit monthly pre-fixed amounts to Paluwagan deposit account, re-execution of such failed standing order is not permitted. Hence it is extremely important to ensure that you maintain sufficient balance in your current/savings account where standing order is set-up.

If you are UAE National or UAE resident, at least 18 years of age, with a valid passport, residence visa and Emirates ID, then you can apply. 

Paluwagan tenure is fixed for 18 months

Minimum monthly deposit amount is AED 500

Safe Deposit Lockers can be offered at the below branches subject to availability:

1. Bur Dubai Branch
2. Main Branch
3. Jumeirah Branch
4. Sheikh Zayed Road Branch
5. Al Qusais Branch
6. Al Quoz Branch
7. Jebel Ali Branch
8. Zayed the First Branch
9. Sharjah Branch
10. Ajman Branch
11. Ras Al Khaimah Branch
12. Fujairah Branch

At the time of applying for new Locker or at the time of renewal of existing locker, you can liaise with your Private Banking / Elite Relationship Manager. You will be offered a locker and initially your account will be debited for the charges as per the applicable revised charges.

The Relationship Manager will check your eligibility, obtain the waiver/discount and arrange to reverse the charges to your account.

Note:

There is no waiver for deposit amounts.

Discounts/Waivers are offered at the sole discretion of the Bank and can be withdrawn at any time without prior notice.

Discounted rate for customers in following categories:

• Private Banking -  with balances holding 20Mn / salary AED 150K -  100% discount on all size including XXXL
• Private Banking/ Elite- with Liabilities holding 10Mn / salary AED 100K - 100% discount on all size excluding XXXL
•  Elite- with Liabilities holding  5Mn / salary AED 60K - 25% discount on all size excluding XXXL

Note: Salary transfer and liabilities holding considered at the time of locker sign­ up/renewal

• Average balances are computed based on the Bank’s core system configurations
• Raffle draws will be conducted in presence of DED representative
• Winner will need to be Bank’s existing active customer at the time of raffle draw / data extraction
• Individuals that default on any CBD Asset product repayments, will not receive prizes
• CBD staff & relatives & Private banking customers will not be eligible to win raffle prizes
• Product terms and general terms and conditions of the Bank will apply
• This campaign is run at a sole discretion of the Bank and can be amended / withdrawn at any time with a consent from DED
• Average balance increase applies for Individual AED denominated Current and Savings accounts

Winners will be notified (on phone) by Marketing team after the draw.

Raffle draws will be conducted monthly – based on the availability of DED representatives 

Monthly average balance is a sum of daily closing balances on each day during the month divide by number of days in the month.

Difference of average balance in an account during a month compared to average balance in the account during previous month is incremental average balance.

Monthly raffle draw conditions:

• 1 entry in to the monthly draw for every incremental average balance of AED 5,000 in Individual AED denominated CASA i.e. current or savings account.
• 1 entry for every AED 100,000 booked in step up deposit.

   

  Grand raffle draw conditions:

• 1 entry to the grand draw for every incremental average balance of AED 20,000 in current or savings account during campaign period. (e.g. for month 1; Average monthly balance for March 2018 – Average monthly balance for February 2018 should be minimum =>AED 5,000)
• 1 entry for every AED 100,000 booked in step up deposit during campaign period, subject to deposit being active at the end of campaign period.

e.g. (e.g. Average monthly balance for June 2018 – Average monthly balance for February 2018 should be minimum =>AED 20,000)

Note: There are no max cap on the number of entries for both monthly and grand draws.

Total 4 monthly raffle draws and one grand draw. Hence total 5 draws. Refer details of prizes below:

Monthly Prizes:

Grand Prizes: At the End of the campaign:

Promotion offers a gold coin every day during the campaign period and also offers 5 grand prizes. Winners are selected through a raffle draw. Only winners will get gold coins.

Conventional and Islamic AED denominated Current and Savings Accounts and Step Up Deposit

01.03.2018 to 30.06.2018

Al Dana and Personal Segment Individual customers are eligible

Terms and conditions governing Personal Accounts and Online Banking/Digital Banking service will apply:

1. The product is offered on the Shariah complaint structure of Mudaraba. 
2. Profit are calculated on quarterly average balance and paid quarterly.
3. Profit will be paid in 2 steps:
   • Profit calculations and distribution/payment as per the saving weightage defined in Mudaraba matrix.
   • Additional profit payment from Shareholder’s equity.
4. Additional profit payment over the normal savings deposit from the bank will be paid from Bank’s own fund/shareholder’s equity.
5. Additional profit to e-saver customer is paid solely on the bank’s discretion.
6. Additional profit pay out on closure of account will be as per Bank’s policy
7. Minimum and Maximum account average balance on which additional profit from the bank can be earned and the profit rates on different amounts are as stipulated by the Bank from time to time. For details please refer product details or call our call centre @ 600 527 223 
8. Withdrawal restrictions apply on this account. For details please refer product details or call our call centre @600 527 223
9. It is mandatory for customers to comply with KYC and AML policies and requirements of the Bank. In case of non-compliance, bank will have rights to block /close the account without prior notice.
10. All customers agree to submit copies and produce original for sighting of updated passport, residence visa, Emirates ID and other necessary documents as stipulated by the Bank and regulating authorities of the UAE. Failure to this may result in account suspension /closure as may be decided solely by the Bank without prior notification. Failure to above or to meet any other terms may also result in actions as may be required by the laws stipulated by the Bank and regulating authorities.
11. Branch transactions are restricted for this account.
12. E-saver Accounts are offered to self-employed and salaried individuals
13. Minimum salary requirement for salaried individuals for opening Esaver account is AED 5,000/- 
14. A salary transfer letter is required as additional documentation for customers opening the account for salary transfer purpose
15. Customers must be 18 years of age or above to open a Esaver account

Please visit our branch to process closure of Esaver account.

Please contact CBD customer service at 800 847 (CBD) to assist you with your query.

Keeping a quarterly minimum balance is not required for Esaver account.

Profits on quarterly average balance will be accrued on the historical/expected Esaver profit rates but will be paid quarterly based on the actual performance of Mudaraba Pool. Given below table on Quarterly average balance broken into slabs. For example, if quarterly average balance is AED 999,999, it will be broken into three slabs:

Esaver account is available in AED only.

One of the features of Esaver account is withdrawal limitation to encourage you to save more and earn attractive profits. However, you can make up to Three (3) debit transactions ( transfers, payments, etc.) per month. You can make more debit transactions but it will result in loss to earn additional profit which the Bank is required to pay you from its own fund for that quarter.

It's easy and convenient! If you are a CBD customer, simply visit CBD Online Banking and apply online. If you are not a CBD customer, have your passport, residence visa and Emirates ID ready and apply here.

To apply for Esaver account you should be UAE National or UAE resident and you should be at least 18 years old. You will also need valid passport, residence visa and Emirates ID, in case it is not up to date in our records.

It is a digital savings account, structured on Islamic concept of Mudaraba that offers attractive profits with the convenience of digital banking channels. You can open this account through our online application only and operate it through CBD online banking, mobile banking or ATM/CDM machines.

Profit would be calculated on the basis of quarterly average balances and will be distributed in following 2 steps:

1. Each quarter the distribution to all savings account (including e-Saver accounts) shall be processed according to existing weightage matrix.
2. Subsequently, for savings accounts which are tagged as e-Saver accounts bank will provide an additional amount of bonus from its own account / funds / share.

Please find attached table.

*Annualized interest is a backward computation of return at maturity over the product tenor. Total returns shown above are including monthly interest and bonus interest as applicable. Bonus interest paid at the maturity, subject to receiving regular monthly deposits.

** Standing Orders set for funding Recurring Deposits are free of charge

Please contact CBD customer service at 600 575 556 to assist you with your query.

Sorry, partial withdrawals are not permitted. 

It is free of charge.

You will be required to set up standing order at the time of applying for Premium Saver account.

Bonus amount is accrued every six months; the bonus amount is equal to the total accrued interest during the last six months. The payment of bonus at maturity will be subject to successfully receiving pre-fixed monthly amounts through the linked Standing Order instruction across all 18 months. No bonus will be paid if on any month pre-fixed amount fails to get credited to Premium Saver deposit account or if the deposit is liquidated prior maturity.

Monthly pre-fixed amounts are transferred to the Premium Saver deposit account through a linked Standing Order instruction, which will be set-up on your current/savings account at the time of applying for Premium Saver deposit account. 
Please note that if the linked standing order fails to credit monthly pre-fixed amounts to deposit account, re-execution of such failed standing order is not permitted. Hence it is extremely important to ensure that you maintain sufficient balance in your current/savings account where standing order is set-up.

If you are UAE National or UAE resident, at least 18 years of age, with a valid passport, residence visa and Emirates ID, then you can apply. 

Sorry, topping up of existing deposit is not permitted. However, you can always open a new Premium Saver deposit.

Premium Saver deposit is available in AED only.

You may get interest if withdrawn after six months. 

Premium Saver deposit is available for 18 months monthly contributions.

Minimum monthly deposit amount is AED 5,000.

You can apply through nearest CBD branch.

The Premium Saver deposit is a monthly recurring deposit that allows you to build up your savings by investing a pre - fixed amount starting from AED 5,000 every month through standing order, for a defined period of 18 months. With Premium Saver you will get attractive interest rate on your monthly deposits. In addition, you will also get a bonus at maturity. Your total returns, if you don't miss your monthly contributions, can reach approximately 2.59% on average balance over 18 months (T&Cs apply).

Redeemed points are available points will be updated on the system upon the approval of a redemption request or upon migration of points from one pool to the other (refer explanation / answer below). However earned points (Normal, New Prod. and Bonus) during the month (on all products including credit cards) will be rewarded / updated during the first week of the subsequent month.

You can request to redeem available points by either calling CBD Call Center on (600575556) or through Online Banking & Mobile Application.

Emirates Skywards Miles: You can enjoy a host of Skywards services by redeeming your accumulated Attijari Points for Skywards Miles. Points earned on other products (Normal, Bonus & New Prod.) are available for this redemption.  
 

Etihad Guest Miles: You can enjoy a host of Etihad services by redeeming your accumulated Attijari Points for Etihad Guest Miles. Points earned on other products (Normal, Bonus & New Prod.) are available for this redemption

Cash-back: Points earned can be redeemed for Cash Back. For credit card holders cash will be credited to customer active Credit Card account only. If the customer is closing his credit card he will need to first redeem the points then close the card as if the card get closed he will only have the option to redeem to Emirates or Etihad. For Non-credit card holder’s cash back will be credited to their account.

Yes. You can earn Normal points on Credit Cards usage (for purchase) as there is no limit applicable as on date.

You can also earn Points on New Product sign-up as shown in Table 4a. These points are shown in the statement as “New Prod.”

      * Eligible for funded accounts only.

In addition to credit card usage and new product points, you can also earn Bonus Points - as mentioned in the following table 4B:

Table 4B: Bonus Points

*MCC – Merchant Category Code

Download CBD Mobile Banking App and register for secure token using the debit card 4 digit PIN. You'll need to setup 4 digit PIN for the token in order to complete the activation

You can continue to use the RSA token and choose to switch to the token within CBD Mobile Banking App at your convenience

You will need to use the token in online banking to do transactions such as: save beneficiary, transfer funds, request a cheque book and reset your credentials

Token PIN is a fixed 4-digit PIN of your choice that works together with security token in carrying out financial transactions in Online Banking.

Yes, you can generate your Secure Token code when you are offline  

If you already have a physical token, you can continue using it and you have the choice to switch to digital token at your convenience

Terms and conditions governing Personal Accounts and Online Banking/Digital Banking service will apply

• Branch transactions are restricted for this account.

• Esaver Accounts are offered to self-employed and salaried individuals

• Minimum salary requirement for salaried individuals for opening Esaver account is AED 5,000/-

• Minimum and Maximum account average balance on which interest can be earned and the interest rates on different amounts are as stipulated by the Bank from time to time. For details please refer product details or call our call centre @ 600 575 556

• Withdrawal restrictions apply on this account. For details please refer product details or call our call centre @ 600 575 556

• It is mandatory for customers to comply with KYC and AML policies and requirements of the Bank. In case of non-compliance, bank will have rights to block /close the account without prior notice.

• All customers agree to submit copies and produce original for sighting of updated passport, residence visa, Emirates ID and other necessary documents as stipulated by the Bank and regulating authorities of the UAE. Failure to this may result in account suspension /closure as may be decided solely by the Bank without prior notification. Failure to above or to meet any other terms may also result in actions as may be required by the laws stipulated by the Bank and regulating authorities.

• Interest pay out on closure of account will be as per Bank’s policy

• A salary transfer letter is required as additional documentation for customers opening the account for salary transfer purpose

• Customers must be 18 years of age or above to open a Esaver account

• Interest is accrued and paid on average balances at the end of each calendar month (provided account has been open for the whole calendar month).

• Interest is calculated after splitting total average monthly balance across the tiers (as shown in the interest rate table). The value of balance may fall across multiple tiers. Interest is paid as per the respective tier rates that are valid for that month.
   
• Interest rates and earning rules may change from time to time (subject to our sole discretion) and will be updated on the CBD app and website.

As soon as your User ID and Password becomes effective, all you need to do to start the Attijari Tadawul service is to connect to the Internet and then do the following steps:

• In address box type www.cbdfs.ae and press enter
• Once you reach the page, enter your User ID and Password and Click Enter,
• Then you will receive a token number through your registered mobile number
• Enter the token number and then you are ready to access Attijari Tadawul. 

The safety of transactions on the Internet and mobile app depends on the encryption system used. The better this transaction system, the more difficult it is for any person to hack the site.

Internationally, the best system available today, is the 128-bit encryption, a system, is one of the few online share-trading sites in the country equipped with this 128-bit encryption.

Secondly, you too can ensure the safety of the transactions online. You normally get a secured user id and password, the secrecy of which is to be maintained entirely by you.

Thirdly, if the transaction system requires no manual intervention, you further improve the safety in the transactions. This enables the elimination of the possibility of any manual intervention. Which means orders are directly sent to the market ensuring that you get the best and right price.

Attijari Tadawul is trading online service from CBD financial service that enables you to conduct secure Trading on your Account fro the shears of DFM & ADSM security market. You can now access your accounts from the convenience of your home or office & even anywhere around the world through the Internet. Attijari Tadawul gives you real time access to your accounts information. It is an Internet-Based service that provides you a safe and convenient way to do your Trading. You can:

• Real time trading
• View your portfolio
• View trading transactions
• View statements.
• View DFM and ADX market watch.

There are four options to trade with CBD Financial Services:

1. By phone: Orders can be placed by calling the brokers thru the phone on +971 4 212 1017 or +971 4 2121 1022.
2. Online: Orders can be placed Attijari Online by visiting our website www.cbdfs.ae
3. Mobile App: Orders can be placed from your phone. 
4. Walk-in in the branch: Orders can be placed after signing buy and sell slip.

The National Investor Number (NIN) is a unique number given to you as an investor. It identifies your account at the Clearing and Depository Settlement (CDS) with the market, which holds all investor shares.

You can reset your Mobile Banking user ID and password through the app:

• If you forgot your user ID, go to Mobile Banking login page and click on forget user ID
• If you forgot your password, go to Mobile Banking login page and click on forgot password to reset it.
  
  Also, you can contact the Customer Service Center at 600 575 556, we will be happy to assist you.

Token PIN is a fixed 4 digit PIN of your choice that works together with security token in carrying out financial transactions in online banking.

Secure token will be used to authenticate you on other channels like online banking.

Please contact CBD customer service at 600 575 556 to assist you with your query.

Please contact CBD customer service at 600 575 556 to assist you with your query.

Please contact CBD customer service at 600 575 556 to assist you with your query.

A Secure Token is an electronic key that is an additional layer of authentication to enable secure electronic banking .The token randomly generates a 6 digit pass-code that displays on the app and changes every 60 seconds. A Security Token works when used in conjunction with a fixed 4 digit PIN of your choice.

Digital token:

You can request a digital token through Online Banking (Services page or at the time of making a transaction) or through Mobile Banking (Settings page):

1. Follow the instructions to download the RSA SecurID App and provide the biding ID. To complete the process, please ensure that your mobile number is registered and updated with CBD.
2. Once you bind the token with Online Banking, you will receive a call from a CBD customer service agent to assist you in activating your token.
3. You will receive SMS with the link that you need to open within the app.
4. After activation, you can use it to make transactions in online or mobile banking that require an added layer of authentication.
5. Generate 4-digit token PIN, if you are using token for the first time (you can generate it in Online Banking, under Online Settings.

Hard token:

You can request a hard token by visiting your nearest branch and request for it. You need to activate your token by calling 800 223 (CBD). Once activated login to Online Banking and generate token PIN (Services page - Online settings).

Access to the CBD Mobile App is locked after the fourth invalid login attempt. To reset your Password, you can contact the Customer Service Center at 600 575 556 or visit online banking:
If you forgot your user ID, go to online banking login page and click on Forgot User ID to reset it.
If you forgot your password, go to online banking login page and enter you user ID.
Click on Reset/Forgot password to reset it.

You can access our mobile app on multiple devices with the same credentials or register with a new passcode for Quick Apps, but you will not be able to login on different devices at the same time.

You should always use the log off button to close your session after using the CBD Mobile App. For your security, even if you don't log out, your session will time out after 3 minutes of inactivity. After this, anyone using your mobile device will have to enter your CBD online User ID and Password to access your account information.

We also recommend that you not store your User ID and Password in another app on your device, for instance in the Notes app.

You can make one time payments or transfer funds using the Quick App.

Easy, please follow these steps

• Select Bill Payments from the home screen
• Select the desired service provider
• Choose the existing beneficiary or create a new beneficiary
• Enter the payment details to complete the bill payment.

Easy, please follow these steps:

• Select Fund Transfer from the home screen
• Select the desired type of transfer
• Choose the existing beneficiary or create a new beneficiary
• Enter the transfer details to complete the transfer.

Easy, please follow these steps

• Login to Quick Pay using your 4 digits passcode
• Select the desired service provider
• Choose the existing beneficiary or create a new beneficiary
• Enter the payment details to complete the bill payment.

Easy, please follow these steps:

• Login to Easy Transfer using your 4 digits passcode
• Select the desired type of transfer
• Choose the existing beneficiary or create a new beneficiary
• Enter the transfer details to complete the transfer.

CBD Mobile banking App allows you to bank anytime anywhere through your mobile device and experience the following features and benefits:

• Access quick apps: Easy transfer and Quick pay
• View Balance of all your accounts and check their details
• Manage your credit cards, view limit, outstanding limit and make a payment
• View statement for accounts and cards for the last 3 months
• Make payments to your registered beneficiaries or to new beneficiaries
• Transfer funds to CBD accounts, other UAE banks and international remittance
• Locate ATMs and branches
• Stay updated on CBD’s latest products, services and promotions

You can make bill payments to new beneficiaries using CBD Mobile App, after making the payment you will have the option to save the beneficiary.

You can access only the quick apps (Quick Pay and Easy Transfer) by setting up a new passcode. Please register for CBD Online Banking, which allows you to use your credentials to access the CBD Mobile Banking App.

CBD Mobile App has all functionalities while the quick App allows you to do quick bill payments and easy transfers.

Just register with your account or card number and create a passcode to start using quick apps:

• Go to CBD Mobile Banking Login screen
• Choose Quick Apps from the bottom of the screen
• Enter your CBD account or credit card number
• Enter OTP ( one time password) sent to your registered mobile number
• Create your passcode, accept terms and conditions and click on Continue

Yes, you have to use your CBD Online Banking User ID and Password to Login.

For CBD Mobile App SMS MOBILE to 4266 to receive the download link or download CBD Mobile App from Google Play or Apple iTunes Store by searching for CBD Mobile Banking.

CBD Mobile Banking App is available on Android and IOS platform.

Yes, Quick Apps (Quick Pay and Easy Transfer) is a service developed within CBD mobile app to allow you to do quick bill payment and transfer funds easily by creating a new passcode.

CBD has taken all the required measures to ensure the safety of your account information. However during the registration process for quick Apps, you need to setup a pass code which you should not share it with anyone for your security.

No synchronization is required; all your beneficiaries from Online Banking will be displayed in your CBD Mobile Banking App including Quick Apps.

Yes you can, follow registration process and create credentials for mobile banking even if you are not registered for Online Banking 

CBD Mobile banking App allows you to bank anytime anywhere through your mobile device and experience the following features and benefits:

• Access quick apps: Easy transfer and Quick pay
• View Balance of all your accounts and check their details
• Manage your credit cards, view limit, outstanding limit and make a payment
• View statement for accounts and cards for the last 3 months
• Make payments to your registered beneficiaries or to new beneficiaries
• Transfer funds to CBD accounts, other UAE banks and international remittance
• Locate ATMs and branches
• Stay updated on CBD’s latest products, services and promotions

Here are some tips on how to protect your credit card:  

• Never let your cards out of your sight when paying in shops or restaurants, as they may be copied or cloned. Don't leave them on show or 'behind the bar'.
• Don’t let anyone else use your credit card. 
• Always keep your receipts and dispose of them by shredding.
• Only shop on reputable and trusted websites.
• Keep your credit card safe and avoid leaving it in unattended bags, jackets or cars.
  If you lose your card or if it’s stolen then tell us straight away on 600 575 556.

All cards will be couriered. The courier company will contact you on your registered mobile number and you will receive the card at a location of your convenience.

For existing customers the new card will be issued if:

1. The card is renewed as the old card is expiring
2. One of the customer’s card under his account is renewed/replaced, then the rest of the cards of the customer will also get automatically renewed.

New customers will get the Chip & Pin card by default.

Upon receipt of your Chip & Pin Credit Card, you may set your PIN using any of the below mentioned options:

• You can set up your PIN through Online Banking. Go to Services page, Online Settings and choose Set up Debit Card PIN from Request Type drop down menu. Enter your PIN, confirm it click on Continue to input OTP (one time password) sent to your registered mobile number.
• SMS to 4266: CPIN<space> <last 4 digits of credit card number> <space> 4 digit PIN of your choice from your primary mobile number registered with CBD. 
• Call 600 575 556 and select option 4 for card activation and PIN selection

To activate your new CBD Chip & Pin Credit Card, you can do any of the following:

• Online Banking: Visit the Accounts page – Credit  Cards and click on the ‘Activate’ button visible against the card. Enter OTP (one time password) sent to your number that is registered with us and submit the activation request.
• Call 600 575 556 and select option 4 for card activation and PIN services ( TPIN is needed)
• SMS to 4266: CACT<space> <last 4 digits of credit card number> from your primary mobile number registered with CBD. 

The minimum premium is as follows:

• Monthly: AED 250 / USD 70
• Quarterly: AED 950 / USD 260
• Half Yearly: AED 1,750 / USD 480
• Yearly: AED 3,000 / USD 820

In the unfortunate event of:
Permanent Total Disability (PTD): Your total outstanding credit card balance on the date of permanent total disability onset up to AED 100,000 will be settled (after 12 consecutive months of disability).
Critical Illness: Your total outstanding credit card balance on the date of diagnosis up to AED 50,000 will be settled.
Involuntary Loss of Employment (ILOE): A monthly amount of 10% of your outstanding credit card balance (up to AED 3,000 per month) will be paid for up to 6 months.

Asides from being covered throughout the world, other EduCare features include:

• A policy term of 5 to 30 years availability in AED and USD.
• An option to select multiple policies.
• Flexible payment options: Monthly, Quarterly, Half Yearly or Yearly.
• The option of paying the Premium amount directly by debiting your CBD Account or from your CBD Credit Card.

You can avail any of the following optional riders at minimal cost:

• Accidental death benefit
• Permanent total disability (accident sickness)
• Permanent total disability (accident)
• Passive war risk

All transfers are available 24/7, except for foreign currency transfers to your own CBD accounts or to other CBD accounts. They are not available during weekends (from 3:30 pm on Thursday to 8:00 am on Saturday) and on public holidays. Foreign currency transfers to other UAE banks and International transfer, are available 24/7.

To apply for Step-Up deposit:

• You should be UAE national or UAE resident.
• You should be at least 18 years old.
• You will also need valid passport, residence visa and Emirates ID.

• SMS CPIN + last 4 digits of your credit card number + PIN of your choise to 4266 (e.g. CPIN 1234 5678) from your registered mobile number. OR
• Call 600 575 556 and follow the instructions on IVR or speak to one of our Phone Banking representatives.

• SMS CACT along with the last 4 digits of your credit card number to 4266 (e.g. CACT 1234) from your registered mobile number. OR
• Call 600 575 556 and follow the instructions on IVR or speak to one of our Phone Banking representatives

The Sum Assured will be paid to the Life Assured as a lump sum on diagnosis of any one of the 7 illnesses as per the definitions given. The diagnosis should have been made 90 days after the date of commencement of the policy or the Last reinstatement date. The Life Assured should survive for a minimum period of 28 days from the date of diagnosis to be eligible to receive the payment. 

No. You can participate in the plan without a medical examination. If you make a claim, Insurance Company may ask you to attend one.

Just Login to Online Banking, go to Bill Payment page and click on Direct Debit. Click on Setup New DD, fill the required fields, accept Terms and Conditions and click on Submit.

At the time of the Direct Debit setup, you may choose how long you want the Direct Debit to be active. You are required to choose an end date. 

For utility bill payments you may choose a variable amount range. Please note that the utility bill will only be paid if the bill is within the range prescribed by you. If the amount is outside the range, the payment will be rejected. 

The payment will be rejected if it falls outside the range that has been selected.      

Yes you can. Simply add two consumer numbers.

Correct the details mentioned in rejected message received and set up a new Direct Debit. If the same error is shown again, kindly call 600 575 556.

Your Direct Debit will be stopped permanently.

Login to Online Banking, go to Bill Payment page and click on Direct Debit. Click on Manage Direct Debit, choose the required Direct Debit from the Direct Debit list, and click on Edit button.

There are no charges for cancellation. If the Direct Debit is returned from the account without payment, a charge of AED 100 is charged to your account.

It will take one to two business days for a cancellation to be in effect. You will receive a message from us once the cancellation has been done. 

After Direct Debit becomes active, payment will commence from the ‘First execution date’ given during Direct Debit registration/modification.

From the time Direct Debit is active and the first execution date has crossed, payment will continue until:

• Direct Debit expiry date is reached
• Direct Debit is cancelled                            
• Stop Payment is issued. 

• Stop ​Direct Debit will stop the payment for a specific time frame. This is a temporary measure. 

• Cancellation will permanently stop the ​Direct Debit. 

One Time Password will be sent to your registered mobile number to authenticate the setup & management of the Direct Debit.

CBD IIP can be set up for any CBD account holder other than US Citizens.

The CBD IIP invests in across different asset classes and is not capital guaranteed. Your portfolio is advised and powered by Morningstar, the leading independent fund research company in the world, and we recommend a three year period for optimum performance.

Monthly debits appear in your bank statement for the selected account. We will provide you a detailed portfolio every six months. Also, you can check your monthly debit in your account statement.

Yes, you can borrow up to 50% of the market value of your portfolio.

No! CBD IIP is an unconstrained non-contractually binding IIP. However we recommend three years for optimum performance.

You can withdraw any amount, anytime from your CBD IIP and there is no charge applied for withdrawing or closing the plan.

You can withdraw any amount, anytime from your CBD IIP and there is no withdrawal charge applied.

No! The plan does not lapse. The auto debit will re-attempt to debit your selected account during next six days and resume next month as per plan.

Once you identify the portfolio based upon your individual risk profiling assessment, the CBD IIP can be set up from any of your accounts in CBD.

CBD IIP is a method of investing a fixed sum, regularly, in a portfolio. CBD IIP allows an investor to buy units regularly on a specific date of the month. This will help in building wealth in the long term.

It is a digital savings account that offers competitive interest rates with the convenience of digital banking channels. You can open this account through our online application only and operate it through CBD online banking, mobile banking or ATM/CDM machines.