Credit Card Support

Choose the channel that suits you to change or reset credit card PIN:
• Online: Go to Accounts page and select the card which you want to change or reset the PIN for. Enter your PIN, confirm it and click on Continue to input OTP (one time password) sent to your registered mobile number
• SMS: Send to 4266: CPIN<space> <last 4 digits of credit card number> <space> 4 digit new PIN from your primary mobile number registered with CBD.  
• Call: Call us on 600 575 556 and select option 4 for card activation and PIN selection

No. Whether you sign or use your PIN, there is no difference in what you are charged and the purchase amount will be deducted from your credit limit. 

Yes, you have the option to of choosing the same 4 digit number you had or choosing a new number, as per your convenience.

All cards will be couriered. The courier company will contact you on your registered mobile number and you will receive the card at a location of your convenience.

For existing customers the new card will be issued if:

1. The card is renewed as the old card is expiring
2. One of the customer’s card under his account is renewed/replaced, then the rest of the cards of the customer will also get automatically renewed.

New customers will get the Chip & Pin card by default.

If you realize that your card is missing or if you notice any fraudulent transactions, please contact the bank immediately on 600 575 556 and register a complaint.

For precautionary reasons, avoid selecting a PIN which can be easily guessed. Avoid using 4 zeroes, 1234 or using your Date of Birth as the PIN. We recommend that you use a different PIN for each of your cards.

Your current Credit Card will stop working after you activate your new Chip & Pin credit card. However it is advisable that you destroy your card immediately (by cutting through the magnetic stripe immediately upon activation of your new card).

Upon receipt of your Chip & Pin Credit Card, you may set your PIN using any of the below mentioned options:

• You can set up your PIN through Online Banking. Go to Services page, Online Settings and choose Set up Debit Card PIN from Request Type drop down menu. Enter your PIN, confirm it click on Continue to input OTP (one time password) sent to your registered mobile number.
• SMS to 4266: CPIN<space> <last 4 digits of credit card number> <space> 4 digit PIN of your choice from your primary mobile number registered with CBD. 
• Call 600 575 556 and select option 4 for card activation and PIN selection

To activate your new CBD Chip & Pin Credit Card, you can do any of the following:

• Online Banking: Visit the Accounts page – Credit  Cards and click on the ‘Activate’ button visible against the card. Enter OTP (one time password) sent to your number that is registered with us and submit the activation request.
• Call 600 575 556 and select option 4 for card activation and PIN services ( TPIN is needed)
• SMS to 4266: CACT<space> <last 4 digits of credit card number> from your primary mobile number registered with CBD. 

Chip cards require a PIN to enable use of the card. For example, you will have to key in your PIN when you make purchases at participating retailers who use Chip and PIN terminals.

It is a more secure way to authorize your transactions as your card is embedded with a microchip which makes it difficult to duplicate the card. You will be required to enter your Personal Identification Number (PIN) which is only known to you, making your purchases more secure.

Chip & Pin Card contains a small embedded microchip, which encrypts your account information, making it difficult to duplicate. You will be required to enter your Personal Identification Number (PIN) for transactions on Chip enabled Terminals, making your purchases more secure.

Your CBD Mastercard  Debit Card has Contactless technology which allows you to pay for everyday essentials by simply tapping your card on any Contactless enabled device at merchants and the amount will automatically be deducted from your account without the card ever leaving your hand. To pay using Contactless technology, please do the following:  

1. Look for the contactless symbol at point of sale
2. Simply touch your contactless card against the reader.
3. A beep or green light shows your payment is processed.
4. Once your payment has been confirmed you will be offered a receipt.

Your CBD Mastercard  Debit Card has Contactless technology which allows you to pay for everyday essentials with following options:

• Less than AED 100 - Tap and go without PIN
• More than AED 100 and less than AED 300 - Tap and go with PIN
• Above AED 300 - Chip and PIN without Tap and go

Simply tap your card on any Contactless enabled device at merchants and the amount will automatically be deducted from your account without the card ever leaving your hand. Tap, pay and go, with the benefit of knowing that even if you tap twice by mistake, you can only be charged once.